Field Technician

Found in: Appcast CA A2 P - 1 week ago

Greater Calgary Metropolitan Area, Canada Ascendo Resources Full time

The Field Technician serves as the on-site, field-based technical product representative and technician for customer support, servicing, troubleshooting, and performing installation of equipment on construction, mining, and other heavy vehicles. This role is a key member of the company’s international customer engagement and support model, focused on successfully installing and adopting engine and cab clean air products. The Field Technician provides all aspects of field technical support, including application design, installation, verification, testing, and product education for the company’s OEM, Aftermarket, and End-user customers. This role requires direct interaction and relationships with customers, sales, sales engineering, R&D, and other internal/external stakeholders to integrate the company’s products successfully.

DUTIES & RESPONSIBILITIES:

  • Collaborate with distributors to prioritize applications at mine sites and develop plans to collect essential information for designing installation kit accessories and installation instructions.
  • Work with mine site customers, gathering technical application requirements, making informed product recommendations, and facilitating installation of products on heavy mobile equipment.
  • Understand and apply the five engineering requirements of ISO 23875, including CO2 levels, particulate matter concentration, filter efficiency, cab pressurization, and real-time monitoring to set up the cab air quality system and test for compliance.
  • Move about and work on mobile equipment in mine sites, maintenance bays, or OEM dealership areas.
  • Answer technical questions related to the product line and Mining Strategy Value Stream.
  • Collect information and prepare field observation and test reports.
  • Utilize the company train-the-trainer model to educate the customer’s technical and mechanical resources on product, installation, testing, and troubleshooting processes.
  • Support the development of machine-specific kits and application best practices through detailed documentation, photographs, and reports of field applications.
  • Support the development of training manuals, user guides, and other customer enablement resources, in coordination with internal teams.
  • Provide in-field and remote troubleshooting and technical customer service via onsite visits, email, telephone, and other communication channels.
  • Partner with sales, marketing, and sales engineering to prepare and present technical presentations.


EDUCATION:

  • High school diploma or GED, bachelor's degree preferred
  • 5+ years demonstrated similar experience as an on-site field-based technical product representative servicing, troubleshooting, and/or performing installation of equipment on construction, mining, and other heavy mobile equipment; preferred experience in filtration, engine, or HVAC products, especially for mobile equipment, and/or interface with off-road mobile machinery
  • 5+ years experience working on industrial job sites as either an employee or vendor with a keen understanding and commitment to safe working practices
  • Mining experience is a highly preferred
  • MSHA certification preferred. Ability to obtain may be required.


Ascendo is an EEO employer

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