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Product Manager, Mobile Platform
4 months ago
The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly owned subsidiary of the Bank of Montreal (BMO). BMO is Canada’s oldest bank and the 8th largest in North America with more than 12 million customers globally.
The AIR MILES Product team is currently undergoing a transformation centralizing most of the Product team together to drive better collaboration, strategic thinking, and growth opportunities. Within this new team, there will be four Director-led focus areas, each with a team of Sr. Product Managers and Product Managers/Owners.
The Product Manager is responsible for defining and supporting the building of desirable, feasible, viable, and sustainable products that meet customer/business needs over the product-market lifecycle. You will own the go-to-market plan by working closely with Marketing and UX Research, and account for all functional and non-functional requirements of your stakeholders, while tracking the leading indicators (metrics). You will collaborate with a wide range of people to identify and define customer needs, understand the solution context, support the roadmap, and develop the features required to meet these needs.
Reporting to the Senior Product Manager, Mobile Platform the Product Manager for Mobile Platform is responsible for helping drive our many mobile app initiatives. They will work closely with our Marketing, Operational, Design, and Technology teams to identify the requirements for the next features and enhancements.
Responsibilities:
- Understand customer needs – Leverages market research and Continuous Exploration to continually understand customer and market needs. Design thinking tools, ranging from personas, empathy maps, journey maps, and story maps are used to communicate these to the Air Miles Value Streams.
- Ensure product completeness – The Product Manager is responsible for ensuring the product is considered ‘whole and complete’ from a defined customer’s perspective. Including all internal stakeholder needs from compliance, finance, legal, Customer Care, A&I, etc.
- Develop and communicate the product vision and roadmap – Continuously develop and communicate the vision to the Agile Teams, while defining the features of the system. Collaborate with Solution Architects/Engineering to define and maintain the Nonfunctional Requirements (NFRs) to ensure that the solution meets relevant standards and other system quality requirements. Responsible for the product roadmap, which illustrates how features are intended to be implemented over time.
- Manage and prioritize the flow of work – support the flow of work through the product backlog, responsible for ensuring enough features are always ready in the backlog.
- Participate in quarterly planning – During each quarterly planning session, Product Management presents the vision, which highlights the proposed features of the solution, along with any relevant upcoming Milestones.
- Define releases and program increments - responsible for release definition, including new features, architecture, and allocations for technical debt.
- Work with Solution Architect/Engineering to understand Enabler work - Collaborate with the Solution Architect/Engineering to jointly sequence the Architectural Runway that will host new business functionality.
Qualifications:
- You’ve got the “big three” Product skills in spades: Passion, vision, and clear communication
- You bring 3-5 years of experience in product management, product marketing, business development or technology with you
- Experience in the loyalty space isn’t essential, but it’s a big plus
- You’re familiar with Agile methodologies and ways of working
- You can confidently turn a vision into clear business requirements and user stories, and know how to sequence the work to maximize value for users
- You’re detail-oriented and understand the value of prioritization, so handling multiple priorities (and sometimes saying no) in a fast-paced environment is a snap
- You’re driven by the idea of building relationships with stakeholders and inspiring confidence within your team
- You take pride in owning a product, and are ready roll up your sleeves to get things done
