Application Production Support Analyst

2 weeks ago

Montreal, Canada TekWissen ® Full time

Position: Application Production Support Analyst

Location: Montreal , QC, H3A 2A6

Duration: 12 Months

Job Type: Contract

Work Type: Hybrid

Shift: Monday to Friday (12:00PM to 9:00PM)


Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking


Job Description:

Position Summary:

The primary purpose of the job is to ensure a day-day quality of service of live applications to end users by:

  • Diagnosing and resolving incidents.
  • Answering user requests.
  • Developing good understanding of the existing application (functional and technical)
  • Ensure daily communication & transition with teams from other time zones.
  • This position implies Call Duties, to cover for eventual incident that may occur during the weekends, back holidays as a level 2 for other locations.
  • The position consists in providing support for the corresponding list of applications in a cross-regional environment, in a follow-the-sun model. It also encapsulates Incident, Change, Problem, Service Request and Release Management as part of the Service Management catalogue in line with the defined Standard Operating Procedures. Being a follow-the-sun model, candidates will be expected to work on different alternating shifts.
  • Candidates having an exposure to ITIL V4, capable of participating critical initiatives within the Team, interact with Quality Control and Reporting Teams in the production of Key Performance Indicators and Exposure/experience towards follow-the-sun support model may be favored.
  • In addition, having technical and functional experience with applications like SWIFT, Cash Pooling, Bloomberg, Data warehousing, Regulatory reporting and other financial/ business applications will be favored.

Technical knowledge required:

  • Expertise in SQL language (Sybase T-SQL required, Oracle PL/SQL is a plus) and DBMS concepts (Sybase Replication server would be a plus)
  • Previous experience working in Unix environments and shell scripting.
  • Knowledge of programming languages (C, C++, C, >Net, VBA, APS, .Net, JAVA, 4D) is a plus.
  • Proficiency in creating Excel Macros is a plus.
  • Experience with Autosys, Control M, Etl tool (Database WX) as well as file transfer tools (CFTO is a plus).
  • The candidate must have at least 5 years of experience in a similar role. He must have experience in multidisciplinary technical support within a team and have a working knowledge of performance and capacity management from an application database and network perspective as well as a strong aptitude of automation.

Personal attributes:

  • Knowledge and experience of the Investment service industry.
  • Good Knowledge on Mutual funds Administration.
  • Knowledge of data collection and analysis in a large and complex/diverse environment, including relevant qualifications or experience, would be an advantage.
  • Strong Analytical skills.
  • Good interpersonal skills and team player
  • Client focused
  • Attention to details.
  • High energy level coupled with a desire to take on responsibility.
  • Able to multi-task.

Require Education or Equivalent Experience:

  • Bachelor’s degree or higher or equivalent combination of education and experience.
  • Good French verbal communication skills are a plus, fluent Englis communication is a must.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

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