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ServiceNow Developer – ITSM

2 months ago

Canada Raso360 Full time

ServiceNow Developer – ITSM


Job Description


A Senior ServiceNow Developer specializing in ITSM (IT Service Management) is responsible for leading the design, development, and implementation of ServiceNow solutions that optimize IT service management processes. This role involves customizing and configuring ServiceNow modules such as Incident, Problem, Change Management, and Service Catalog to meet business requirements. The developer works closely with cross-functional teams to gather requirements, create technical designs, and develop tailored solutions that enhance service delivery and operational efficiency. Additionally, they provide technical leadership, ensure best practices in development, and guide junior developers in implementing complex ITSM functionalities.


Responsibilities

  • Develop, maintain, and enhance applications in ServiceNow.
  • Build integrations between ServiceNow and other existing systems.
  • Provide second level support to the Production Support team in ServiceNow operations.
  • Leverage both proven and innovative technology approaches to solve challenging business problems.
  • Provide technical assessments, written documentation, and technical expertise.
  • Work on continuous improvement by sharing experiences and knowledge within the team.
  • Provide development effort estimates for planned work activities.
  • Provide quality and consistent service to the customer.


Technical and Professional Expertise

  • Post-secondary education in Computer Science or Information Systems, or related qualifying work experience.
  • 8+ years of IT experience.
  • 5+ years of demonstrated hands-on development experience within the ServiceNow platform particularly in the following areas:

Tables, Database Views and ACLs

Business Rules

Script Includes

Scheduled Jobs

Workflows

Flow Designer

Integration Hub

Reports

Service Portal Development

Catalog Items

UI Scripts, Client Scripts and UI Policies

Import Sets and Transform Maps

Events

Notifications

REST and SOAP Integrations

  • Knowledge of web based and scripting languages (JavaScript, HTML, CSS, AJAX, XML, Web services (REST, SOAP).
  • ServiceNow Certified System Administrator (CSA) certification.
  • ServiceNow Certified Application Developer certification OR one of the following CIS in ITSM/CSM/HAM or ITOM.
  • Experience across ServiceNow Platform, including ITSM, ITOM, SAM Pro, HAM Pro, SPM, IRM.


Nice to Have

  • Working knowledge of relational databases.
  • Experience in Agile SDLC methodologies.
  • Experience in ServiceNow Jelly Scripting.
  • Experience in LDAP Integrations and/or SSO.
  • Experience in AngularJS.