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Appeals Officer

1 month ago

Quebec, Canada Swoon Full time

On of our TOP Rental companies are looking for a talented and experienced individual, who is an excellent communicator, able to quickly identify root causes, and comfortable in consistently operating with ambiguity.


REMOTE, 12 Month Contract


Skills:

  • 2+ years of experience in customer experience, mediation, social work, psychology, emergency services, or a similar role
  • Background in advocacy, crisis management, mediation or e-commerce customer service experience, or background in fraud and/or online investigations with experience handling personal injury, personal harm, or property damage related issues.
  • Excellent interpersonal and communication skills, both written (email) and spoken (phone), to help our community in a tactful and diplomatic manner. You understand the importance of adjusting your communication accordingly, based on your audience. You are proficient and confident with basic email etiquette and functionality. You’re an active listener, able to clearly communicate complex information in both 1-1 and group settings, with peers and stakeholders.
  • FLUENCY IN GERMAN IS AN ASSET