Client Success Manager

3 weeks ago

Saanich Central, Canada Buyerlink Full time

The Client Success Manager is a key member of Buyerlink's Client Success team. They identify high-value opportunities with existing advertising clients. The Client Success Manager fosters a client portfolio and is the go-to contact for anything related to their client accounts.

Industry experience in lead generation or digital marketing is an asset, but not required. Our Client Success team is happy to train and develop team members for long-term success in the role and in our organization.

Please note that this is a full time in-office role, which means you'll be joining our team at the Victoria, BC office near Uptown.

What you'll do: Meet and exceed monthly targets and KPIs-including account growth, churn etc.
Build and maintain strong relationships with current clients (via phone, IM, email and potential travel)
Pitch current clients on new growth opportunities
Digest client data and feedback to the team in an organized manner
Monitor client report stats and perform data analysis to identify opportunities & challenges
Seek proactive budget increases, new product opportunities and other strategic opportunities with existing clients based on strategic account management
Conduct Quarterly Business Reviews with key clients
Represent the company at trade shows and conferences
Ad-hoc special projects
Build and maintain an intimate knowledge of performance marketing industry to identify trends and opportunities
Regular reports to the Sales Manager
What you bring: 2 - 4 years of experience in a related role
A track-record of successfully hitting targets & maintaining successful client relationships
Ability to perform data analysis and translate findings into actionable business recommendations and strategy
Savvy with CRMs
Strong written skills
Exceptional sense of organization and attention to detail
A clear and personable communicator
Ability to take direction well and follow through with project deadlines
Ability to plan work to meet deadlines and unexpected situations and/or requests
Background in lead generation or digital marketing
Post-secondary education in business, commerce or marketing preferred
Compensation: $60-$65k CAD
OTE $85k CAD.
Compensation will be determined by factors including knowledge and skills, role-specific qualifications, and experience of each candidate. Life at Buyerlink:
Take part in our Service Days program - where you'll be rewarded with paid time off for volunteering and making a positive impact in your community.
Join forces with our diverse Global Community and connect with team members from all over the world.
We offer a comprehensive extended health benefits package to ensure your total well-being.
We're dedicated to your professional growth and will support you every step of the way on your career path with ongoing Professional Development opportunities.
Enjoy delectable, complimentary lunches, and participate in exciting team events in-office.
Who we are
As a fully integrated technology platform, Buyerlink simplifies online marketing, empowering businesses of all sizes to gain access to in-market locally-targeted consumer demand at scale. While Buyerlink is focused on providing a massively effective, locally targeted marketing solution, as a One Planet company our true fulfillment stems from operating a mission-driven business with a measurably positive impact on the world. Our fundamental values place love at the center of every facet of the business. We stand for social justice, women's rights, racial justice, and unity. Buyerlink provides the means to uphold our unwavering commitment to universal philanthropy.
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