Technical Support Specialist

2 weeks ago


Scarborough, Canada Infotek Consulting Services Inc. Full time

Infotek Consulting is searching for two seasoned Technical Support Specialists - this role is 100% onsite in Scarborough ON


Schedule


Rotating 12-hour shift schedule (7 days a week/24 hours a day) i.e. 2 shifts (7am-7pm ET) & (7pm-7am ET). Candidate must be available onsite to do both shifts as per rotation/shift schedule.



Job Description/Accountabilities:


An IT Operations Analyst within Network Operations Support Group is responsible for providing senior level support of the bank's network infrastructure. This includes BRP capabilities, incident management and support of all components associated with these environments. Areas of support include the LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer and Optical solutions.


Specific Educational Requirements / Accreditations

• Technology Degree/Diploma or equivalent work experience.

• CCNA certified with minimum of 5 years work experience in Network Operations/Production environment, or

• CCNP certified with minimum of 3 years work experience in Network Operations/Production environment.

• CCDP and ITIL certifications are a definite asset to this position.


CANDIDATE PROFILE DETAILS:

Degree/Certifications Required: CCNP OR CCNA certification is a must have

Years of experience: 5 years

Reason for request/why opened: Backfill



How will the performance be measured: KPI’s, categorization of tickets, complexity of tickets etc.



Must Have:

1.) CCNP (R&S) Cert (CCNP certified with minimum 3 years of troubleshooting experience OR CCNA certified with min 5 years of troubleshooting experience)

2.) Routing and switching experience

3.) Troubleshooting experience/Break fixes

Network analyst experience


Nice to have:

Cisco Viptela SDWAN/Aruba SDWAN

Cisco ACI

Palo Alto firewalls

F5 load balancers

VMware NSX



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