Current jobs related to Senior Dispatcher - Burlington - Kelly Services (Canada), Ltd.

Kelly's client, a multinational, privately-owned Canadian company located in Burlington, ON, is seeking a Senior Dispatcher with extensive experience in dispatch operations, US border procedures, and customs. This is a permanent position.

Responsibilities:

Operations – Dispatch:

• Execute the dispatch plan effectively.
• Dispatch all loads to drivers, providing them with accurate pick-up and drop-off information.
• Persuade drivers to accept challenging loads and work off-schedule to meet customer demands.
• Inform drivers about procedures to follow, such as handling incorrect addresses and wait times.
• Manage the trailer pool and assign trailers as needed.
• Follow up on dropped trailers and close orders in the Transportation Management System.
• Adhere to standard operating procedures for goods transportation and documentation.
• Recommend procedural changes to enhance efficiency and provide corrective actions.

Driver Liaison:

• Serve as the main contact for drivers.
• Perform on-call services as per department policy, with flexible hours based on customer demand.
• Monitor drivers' hours of service and alert supervisors when maximum hours are nearing.
• Support drivers in resolving issues related to loads, equipment, and delivery timing.
• Assist drivers with personal issues, such as absences, vacation scheduling, and other time off.
• Help administrators and drivers with paperwork and driver envelope information.
• Coordinate with Fleet Operations to contact drivers regarding fleet maintenance, safety, and compliance needs.
• Support the management team with disciplinary actions.
• Cross-train in various operational boards, including Logistics, Local/PQ, and USA.
• Provide coverage for team members' illnesses or vacations.
• Develop effective working relationships with other operations personnel.
• Ensure smooth transition of work to other dispatchers.
• Participate in industry associations and attend related conferences.

Requirements:

• 5-10 years of experience in the transportation industry as a dispatcher.
• Experience with US border and customs procedures.
• University/College degree in a related field or equivalent experience.
• CITT Accreditation (Canadian Institute of Traffic and Transportation) is desired.
• Completion of industry-related training courses.
• Proficiency with transportation management software and Excel, TMW training.
• On-the-job training specific to the function, with proficiency expected within three months.
• Confidence and the ability to handle pressure effectively.
• Results-oriented and driven to achieve targets.
• Strong problem-solving and decision-making skills.
• High accuracy and attention to detail.
• Excellent interpersonal skills, persuasiveness, and negotiation skills.
• Ability to work in a fast-paced, changing environment.
• General Health & Safety orientation.
• WHMIS training.

Perks:

• Permanent full-time position in Burlington, Ontario.
• Salary ranges from $72,000 to $80,000, depending on experience, with benefits starting after three months.
• Opportunity to work in a dynamic, friendly environment with growth potential.

Apply Now

Why Kelly®?

There are a lot of light industrial jobs out there. Our industrial staffing experts are laser-focused on opportunities with competitive pay, safe work environments and cultures that recognize your value. Whether you’re looking for flexible shifts, paid breaks, bonuses, or a progressive work culture—we’re dedicated to finding the very best opportunities for you.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Kelly Services (Canada) Ltd. is committed to providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance