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Senior Support Analyst

2 months ago

PointeClaire, Canada Future Electronics Full time

About the role

The Senior Support Analyst in this position will be responsible to support and manage all systems running the Windows operating system. They will also contribute to new upcoming projects and play a functional role in mentoring other team members, while sharing off-hour support responsibilities.



What you’ll be working on

  • Setup and configure mainly Windows Servers
  • Monitor and optimize system performance.
  • Troubleshoot any issues related to system hardware, software and networking.
  • Collaborates with L3 team to implement system updates for environment stability.
  • Continuously review and report capacity status on all windows servers
  • Develop and document procedures for routine system administration.
  • Performs daily security monitoring.
  • Assist the Security team with planning and coordinating the implementation of security measures.
  • Manage and support the following Microsoft Windows services:
  • File/Print/DFS
  • DHCP/DNS/Site GPOs
  • Exchange, ActiveSync
  • Active Directory
  • Various Application Servers
  • Microsoft Clustering
  • IIS and supporting web services (SSL, Load balancers)
  • Manage and support the following platforms:

VMWare

Citrix (XenApp, Netscaler)

Palo Alto

Anti-Virus

Archiving

  • Perform other duties as required.



We’re looking for someone with

  • Bachelor’s degree in computer sciences
  • 10+ years of experience with network and systems administration with a focus on Windows products
  • 10+ years of experience with Active Directory in a large organization (multi-domain, multi-site)
  • Strong networking skills
  • Scripting languages (VBScript, powershell )
  • Strong experience with virtualized environments (VMware)
  • Strong experience with email systems and email routing (Exchange)
  • Technical Certificates with Microsoft and VMWare.
  • Experience with installing and/or managing Citrix XenApp (latest version)
  • Experience with installing and/or managing Linux is a plus



Why join us

Our approach to employee wellness is holistic, which is why alongside competitive salaries, and excellent health and dental benefits, corporate employees have access to the following:

  • Wellness amenities such as an onsite gym, fitness studio, and employee lounge
  • Group RRSP plan to take care of the future you
  • Onsite medical clinic and telemedicine
  • Daily shuttle bus from two downtown locations
  • Subsidized employee café with delicious meals and snacks


Future Electronics is taking a hybrid approach to work. We value collaboration and working together, which our offices facilitate, combined with working remotely.


Only applicants from Quebec will be considered for this hybrid position.


Future Electronics is an equal opportunity employer.