ITSM Business Analyst

3 weeks ago

Ottawa, Canada Altis Technology Full time

One our of clients for the Federal Government is looking for a Business Analyst to support to the staff (especially developers, architects and engineers) and security teams through collaboration, providing expertise, technical documentation creation, and providing assistance to business owners to help us meet our support targets and project deliverables. This contract will be for a total of 1 year and must have the ability to work on site- hybrid in the NRC.


Roles and Responsibilities:


  • Gather, analyze, develop and document business and system operational requirements.
  • Translate business operational needs into system functional requirements.
  • Work with developers, technical architects, system engineers and other stakeholders in building software platform solutions.
  • Perform research and information gathering in conjunction with the Technical Authority (TA) and other resources in the development of short, medium, and long term release plans.
  • Assist in the development of human and technical resources cost estimates and project timelines.
  • Develop workflow templates based on work process mapping.
  • Advice Senior Management and provide recommendations on a range of issues affecting the organization's ability to achieve departmental business objectives.
  • Provide counsel to various stakeholders, management committees, approval groups, and senior management.


Qualifications and Skills:


  • Must clearly demonstrate 5 years of experience within the past 10 years as a Business Analyst gathering, analyzing, and documenting stakeholder requirements, as well as supporting solution development for the ServiceNow enterprise application platform
  • Must clearly demonstrate 5 years of experience within the past 10 years interacting with a community of enterprise application users, business leaders and other stakeholders to produce and maintain an assortment of business analysis documents such as:
  • Business Requirements Document (BRD)
  • Functional Requirements Specifications (FRS)
  • System Design Documents (SDD)
  • Use Case Documents
  • Impact Analysis Report
  • Cost-Benefit Analysis (CBA) Reports
  • Risk Assessment and Mitigation Plans
  • Must have a Valid Secret Clearance


Education:


  • Certificate, diploma or degree in a relevant field from a recognized Canadian post-secondary institution, or an acceptable combination of education, training and experience

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