Field Trainer

1 week ago

Mississauga, Canada OSL Retail Services Full time

Samsung and OSL have partnered to operate the Samsung Experience Stores (SES) for Samsung in Canada. Samsung is a global leader in technology, opening new possibilities for people everywhere. We want people to join our team who are excited about Samsung products and services and want to share their knowledge and journey with others. This is a place where you can become a world-leading expert in your field and take your career to new heights It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights.


Overview

We are seeking a dynamic trainer and engaging content creator with a passion for making technology exciting and relatable to join our team. This candidate will play a crucial role in enhancing both customer and employee experience through various tailored learning programs. As a brand ambassador of Samsung, you will be the face of our consumer-facing learning programs built to inspire customers, and you will work with store teams to develop soft skills to strengthen our best-in-class sales excellence. Are you known for your ability to make learning exciting? Join us in our mission to make Samsung Experience Stores a destination for learning, and best-in-class experiences.


The Position:

The Field Trainer will be responsible for designing and facilitating engaging learning experiences and compelling content for our customers and store teams. Reporting to the Director of Sales, Samsung Experience Stores (SES), with daily collaboration with the Training Manager, the Field Trainer will deliver consumer-facing learning sessions across our GTA stores and provide employees with stellar sales skills training to acquire knowledge, skills, and competencies in an effective and appealing manner.


This role is great for you if:

  • You are passionate about retail, and creating engaging and memorable experiences
  • You have a knack for designing and delivering compelling training content materials
  • You are known for your storytelling and ability to influence, motivate and inspire others
  • You are passionate about technology, and how it can improve and enhance consumer lifestyles



What you’re responsible for:

  • Supporting the customer experience of our stores by delivering engaging learning sessions
  • Schedule and manage facilitation, registration and attendance of learning sessions
  • Weekly facilitation of customer learning sessions or experience events (Up to twice a day)
  • Drive awareness and engagement around learning sessions across all GTA in-line stores
  • Creation of engaging virtual and in-person training content (presentation, video, hands-on demo)
  • Collaborate with Training Manager to ensure training material is tailored to key audience segment
  • Demonstrate compliance and training excellence through updates and regular reporting as needed
  • Assist with internal training projects to strengthen customer service and sales excellence skills
  • Provide hands-on training and soft skills mentoring to store employees during store visits
  • Foster connections with internal and external stakeholders, identifying opportunities and needs



To be successful:

  • Excellent knowledge of learning theories and instructional design models and training methods
  • Excellent knowledge of lessons and curriculum planning, with the ability to storyboard
  • Experience in the Wireless Electronics industry is an asset
  • Excellent knowledge of Sales Processes and Skills
  • Experience in facilitating groups in-person and online using engagement tools (polling, gamification)
  • Working proficiency in Webex, MS Teams, and other online training vehicles for internal facilitation
  • Strong proficiency in Microsoft Word, Excel and PowerPoint is required
  • Ability to write effective copies, instructional text, audio scripts/video scripts
  • Experience with video creation considered an asset
  • Ability to travel across the GTA and manage a flexible schedule in field
  • Takes initiative with a self-starter attitude, demonstrating excellent time and project management



To join our team:

  • A bachelor’s degree in a related field, such as adult education, business, organizational development, business administration, communications, etc. is an asset
  • Three + years’ experience in training delivery, teaching, coaching and facilitation
  • Must possess the ability to proactively build strong relationships within a diverse organization
  • Must possess exceptional attention to detail and the ability to manage multiple on-going priorities
  • Superior organizational and planning skills are required
  • Excellent communication skills, both written and verbal



What we offer:

  • A competitive base salary $60-70K plus bonuses and other perks
  • Vacation plus additional flex days
  • Comprehensive benefits
  • Training and development opportunities to grow your career with one of Canada’s Best Managed Companies
  • A supportive workplace culture and work environment



If this sounds like you and you’re excited to be a member of our team, please apply now.


We thank all interested applicants; however, only qualified candidates will be contacted. This position requires successful completion of a criminal background check.


Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.


OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

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