Technical Application Support Analyst

1 month ago

Greater Toronto Area, Canada Boyd Interactive Full time

Boyd Interactive (formerly Pala Interactive is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment.


Boyd's strength is its relentless focus on high quality, high functioning, immersive software platforms run across high availability, high security, high transaction load infrastructure. Boyd Interactive is a technology company at its heart and is committed to being a mobile first developer of real-money gaming applications.


The Technical Application Support Analyst will be responsible for helping Boyd B2B and B2C customers to use Boyd Interactive software in efficient and productive ways. The Technical Application Support Analyst will assist the customers (internal and external) to resolve problems and find ways to use the software in the most optimized ways.


Major technical duties include:

  • Respond to customer inquiries and issues related to Boyd applications, troubleshoot problems, and provide timely and effective resolution.
  • Work closely with internal development and operations team to identify and resolve issues reported by customers.
  • Escalate complex or critical issues to higher levels of support or development teams as necessary.
  • Work with Boyd’s software vendors to coordinate integration data points.
  • Use Boyd’s software tools to make a positive impact on the customers’ success.
  • Understand customer requirements and construct the solution using Boyd’s software.
  • Investigate the logs in Grafana to identify the issue.
  • Perform root cause analysis of production issues.
  • Analyze complex data that resides in relational database by using SQL queries.
  • Manage communications with customers, at all levels, to maintain positive relationships.
  • Implement and maintain a knowledge base to enable quick resolutions to customer issues and training purposes.


Requirements:

  • Experience with using software tools and configurations.
  • Experience in troubleshooting and resolving application issues.
  • Good knowledge of relational database systems.
  • Experience writing SQL queries to investigate data issues.
  • Experience with monitoring tools such as Grafana.
  • Software education is an advantage.
  • Ability to adapt to new environments, and the ability to identify, propose and implement changes and improvements.
  • Solid analytical and problem-solving skills.
  • Strong interpersonal and communication skills, both written and verbal.


Soft Skills

  • Ability to work in a deadline driven, fast-paced environment.
  • and creative.
  • and self-motivated.
  • and works well in teams, but also thrives in autonomy.
  • the important balance of patience and determination that allows entrepreneurial businesses to flourish.
  • and thorough.
  • Collaborative team player, excited and willing to do what it takes to get the job done.


Job Type: Full-time, Permanent


Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site childcare
  • On-site gym
  • On-site parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care


Work Location: Hybrid - on site 3 days per week at the office in North York, ON M2J 5B5

  • Technical Application Support Analyst

    1 month ago

    Greater Toronto Area, Canada Boyd Interactive Full time

    Boyd Interactive (formerly Pala Interactive is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment. Boyd's strength is its relentless...

  • Technical Application Support Analyst

    1 month ago

    Toronto, Canada Boyd Interactive Full time

    Boyd Interactive (formerly Pala Interactive is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment.Boyd's strength is its relentless...

  • Technical Application Support Analyst

    1 month ago

    Toronto, Canada Boyd Interactive Full time

    Boyd Interactive (formerly Pala Interactive is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment. Boyd's strength is its relentless...

  • Technical Application Support Analyst

    1 month ago

    Toronto, Canada Boyd Interactive Full time

    Boyd Interactive (formerly Pala Interactive is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment. Boyd's strength is its relentless...

  • Technical Application Support Analyst

    1 month ago

    Toronto, Canada Boyd Interactive Full time

    Boyd Interactive (formerly Pala Interactive is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment. Boyd's strength is its relentless...

  • Technical Support Analyst

    1 week ago

    Greater Toronto Area, Canada Invictus solutions inc Full time

    **Company description** We offer frustration-free IT services that help business run more efficiently while reducing your costs. **Job description** Reporting directly to the Information Technology Manager, the Information Technology Support Technician is responsible for resolving various computer and technical problems at various medical & dental offices...

  • Technical Application Support Analyst

    1 month ago

    Toronto, Canada Boyd Interactive Full time

    Boyd Interactive (formerly Pala Interactive is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment.Boyd's strength is its relentless...

  • Technical Application Support Analyst

    7 days ago

    Toronto, ON, Canada Boyd Interactive Full time

    Boyd Interactive (formerly Pala Interactive is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment.Boyd's strength is its relentless...

  • Technical Application Support Analyst

    7 days ago

    Toronto, ON, Canada Boyd Interactive Full time

    Boyd Interactive (formerly Pala Interactive is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment.Boyd's strength is its relentless...

  • Technical Application Support Analyst

    1 month ago

    Toronto, Canada Fidelity Investments Full time

    Description About Us: Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. For more information about Fidelity Clearing...

  • Technical Application Support Analyst

    1 month ago

    Toronto, ON, Canada Boyd Interactive Full time

    Boyd Interactive (formerly Pala Interactive is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment. Boyd's strength is its...

  • Technical Support Analyst

    1 month ago

    Toronto, Canada CB Canada Full time

    Technical Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Technical Support Analyst. Technical Support Analyst – Job Description Provide leadership for the provision of technical expertise in development and support of activities, processes, procedures and tools for protecting information security with a focus on...

  • Technical Support Analyst

    2 weeks ago

    Toronto, Canada ISG Search Inc Full time

    Technical Support Analyst 1 year contract Hybrid GTA In this role, you will manage account creations, end user security installations, connectivity, configurations, as well as coordinating with vendor and second level support on the resolution of issues. Responsibilities include: Provide technical support for O365 applications Support local and remote...

  • Application Support Analyst

    1 month ago

    Toronto, Canada CB Canada Full time

    Application Support AnalystOn behalf of our client in the Banking Sector, PROCOM is looking for a Application Support Analyst.Application Support Analyst – Job DescriptionSupporting test environmentAttending project meetingsManage/Work/Test given stacksApplication Support Analyst – Mandatory Skills2+ years of similar experienceFamiliarity withRed Hat...

  • Desktop Technical Support Analyst

    1 week ago

    Toronto, Canada CB Canada Full time

    Desktop Technical Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Desktop Technical Support Analyst. Desktop Technical Support Analyst – Job Description When stationed in an ecosystem, you will work closely with Community Leads to provide end level support for the citizen group based there You act as the single point...

  • Technical Application Analyst

    1 month ago

    Toronto, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • application support analyst

    1 month ago

    Toronto, Canada Techy Logs Software Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearExperience: 2 years to less than 3 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in...

  • application support analyst

    4 weeks ago

    Toronto, Canada Techy Logs Software Inc Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified...

  • Application Support Analyst

    6 days ago

    Toronto, Canada University Health Network Full time

    Company Description Transforming lives and communities through excellence in care, discovery and learning. The University Health Network, where “above all else the needs of patients come first”, encompasses  Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener...

  • Application Support Analyst

    3 days ago

    Toronto, Ontario, Canada University Health Network Full time

    Company DescriptionTransforming lives and communities through excellence in care, discovery and learning. The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of...