E-Commerce Customer Success Specialist

3 weeks ago

Ottawa, Canada CanadaWheels Full time

Company Overview:


Headquartered in Ottawa, CanadaWheels.ca stands as Canada's most rapidly expanding online retailer, specializing in automotive wheels, tires, and parts. With a dedicated mission to redefine the automotive online shopping landscape, we're seeking a dynamic National E-Commerce Customer Service Representative to join our Ottawa team.


Role Summary:


As our E-Commerce Customer Service Representative, you will be the pivotal link between CanadaWheels and its esteemed customers. Having a passion for cars and serving as the frontline of communication, you will be entrusted to guide our customers through every phase of their journey, from initial product selection to post-purchase satisfaction. Your role goes beyond just exceptional customer service. With an eye for detail, you will ensure accurate order processing, adeptly manage any post-purchase issues, and contribute to maintaining the integrity of our financial transactions. While data analysis proficiency is an asset, the essence of this position lies in the seamless fusion of unparalleled service with a strategic approach. By elevating our customer interactions and continually optimizing our operations, you will play a crucial role in enhancing the CanadaWheels brand and its commitment to excellence.


Key Responsibilities:


  • Respond promptly and accurately to customer inquiries via phone, email, or chat, fostering an efficient and empathetic customer experience.
  • Foster enduring customer relationships by addressing questions and concerns promptly and professionally, ensuring each interaction reflects the highest level of service.
  • Exhibit a positive and proactive demeanor in daily operations, promoting effective communication and adept resolution of customer inquiries.
  • Cultivate an in-depth understanding of our products, enabling you to guide customers through available options and make informed decisions.
  • Document customer interactions, transactions, feedback, and complaints, ensuring meticulous record-keeping for future reference and improvement initiatives.
  • Collaborate closely with colleagues and supervisors, upholding seamless internal communication for swift query resolution.
  • Apply basic mathematical skills and proficiency in Excel and other data analytics tools to accurately adjust, calculate, and verify invoices, ensuring seamless billing and transaction processes for both customers and suppliers.
  • Prioritize customer satisfaction, delivering expert customer support that aligns with the company's commitment to enhancing customer profitability through cost-effective solutions.



Qualifications:


  • Minimum of a high school diploma. A college or university degree is an asset.
  • Fluent verbal and written communication skills in both English and French are mandatory.
  • Capability to professionally handle and resolve challenging customer situations.
  • Proficiency in computer systems, software, and e-commerce platforms.
  • Prior experience in customer support roles, showcasing a knack for problem-solving and empathy.
  • Basic understanding of data analysis concepts and an eagerness to learn more.
  • Familiarity with data analysis tools (e.g., Excel, Google Sheets).


Benefits:


  • Comprehensive health, wellness, and dental benefits package.
  • Engaging weekly team social events and Happy Hours.
  • Access to unlimited healthy food, snacks, and coffee.
  • Continuous learning and growth opportunities to nurture your professional development.
  • Supportive and collaborative team environment that encourages growth.
  • Enjoy a modern and upscale downtown Ottawa office space.
  • Flexible hybrid work options for a balanced work-life experience.


Inclusion and Diversity:


At CanadaWheels, we are dedicated to fostering an inclusive and diverse work environment where all employees feel valued, heard, and supported. We strongly encourage applications from Indigenous individuals, individuals from racialized communities, people with disabilities, LGBTQ+ individuals, and those with intersectional identities. If you require accommodations during the recruitment process, please inform us so that we can ensure your full participation.


Application Details:


Please include your preferred pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs). We look forward to receiving your application and exploring the opportunity to welcome you to the CanadaWheels team.

  • E-commerce Specialist

    7 months ago

    Ottawa, Canada Paper Shoot Camera Full time

    ### Job Title: Shopify E-Commerce Developer & Optimization Specialist ## Location: [Your Location] / Remote ## About Us: At Paper Shoot Camera, we're redefining photography through our innovative, eco-friendly camera solutions. Our dedication to creativity and sustainability drives us, but it's our commitment to an outstanding online shopping experience...

  • E-Commerce Customer Success Specialist

    3 weeks ago

    Ottawa, ON, Canada CanadaWheels Full time

    Company Overview: Headquartered in Ottawa, CanadaWheels.Ca stands as Canada's most rapidly expanding online retailer, specializing in automotive wheels, tires, and parts. With a dedicated mission to redefine the automotive online shopping landscape, we're seeking a dynamic National E-Commerce Customer Service Representative to join our Ottawa team....

  • E-Commerce Customer Success and Support Expert

    3 weeks ago

    Ottawa, Ontario, Canada CanadaWheels Full time

    Unlock Your Potential as a National E-Commerce Customer Service Representative at CanadaWheelsAbout Us:We are Canada's most rapidly expanding online retailer, specializing in automotive wheels, tires, and parts. With a mission to redefine the automotive online shopping landscape, we're seeking a dynamic E-Commerce Customer Service Representative to join our...

  • E-Commerce Data Infrastructure Specialist

    2 weeks ago

    Ottawa, Ontario, Canada Noibu Technologies Inc. Full time

    Noibu Technologies Inc. is a leading Canadian technology company that helps brands recover millions of dollars in lost sales by detecting, managing and resolving critical errors on their online stores.The E-Commerce Data Infrastructure Specialist at Noibu will be responsible for designing and maintaining scalable, efficient back-end infrastructure to support...

  • Senior Commerce Business Analyst

    3 weeks ago

    Ottawa, Ontario, Canada MGIS Full time

    About MGISWe are a dynamic and forward-thinking company seeking a highly skilled Senior Commerce Business Analyst to join our team. As a key member of our e-commerce solutions group, you will play a pivotal role in driving the success of our clients' online commerce initiatives.We offer a competitive salary range of $100,000-$120,000 per year, commensurate...

  • Customer Success Manager

    6 months ago

    Ottawa, Canada Trellis Full time

    **About Trellis** Trellis is a B2B SaaS company that provides an AI-powered software platform for eCommerce merchants to generate more demand for their products. We use the latest advancements in artificial intelligence and automation to drive profitable sales for our clients. Our software platform currently supports marketplaces like Amazon and Google...

  • Customer Support Specialist

    6 months ago

    Ottawa, Canada mdf commerce Full time

    **Location: Kanata, ON—Possibility to work from home #LI-Remote** **mdf commerce Inc **. is an international team of over 700 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of our B2B and B2G customers. Working in the eprocurement sector, we are currently looking for a Customer Support Specialist to...

  • E-Commerce Customer Experience Coordinator

    3 weeks ago

    Ottawa, Ontario, Canada CanadaWheels Full time

    Customer Service Representative OpportunityWe are seeking a detail-oriented and customer-centric E-Commerce Customer Service Representative to join our Ottawa team at CanadaWheels.Company Overview:Celebrating its growth as Canada's leading online retailer of automotive wheels, tires, and parts, CanadaWheels is dedicated to revolutionizing the automotive...

  • Dynamic National E-Commerce Customer Service Specialist

    3 weeks ago

    Ottawa, Ontario, Canada CanadaWheels Full time

    At CanadaWheels, we're redefining the automotive online shopping landscape as Canada's most rapidly expanding online retailer. We're seeking a skilled National E-Commerce Customer Service Representative to join our Ottawa team.About UsWe specialize in automotive wheels, tires, and parts, with a dedicated mission to deliver exceptional customer experiences....

  • E-Commerce Project Manager Position

    7 days ago

    Ottawa, Ontario, Canada MGIS Full time

    Job Title: E-Commerce Project Manager PositionAbout MGIS:We are a dynamic and innovative company seeking an experienced Business Analyst to join our team. The ideal candidate will have a strong background in commerce, proficiency in Agile delivery methodologies, and be well-versed in JIRA.Job Description:The successful candidate will play a pivotal role in...

  • Customer Support Specialist

    3 months ago

    Ottawa, Canada mdf commerce Full time

    **Location: Province of Quebec or Ontario—Teleworking #LI-Remote** **mdf commerce Inc **. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers. Working in the eprocurement sector for our MERX product, we are currently looking for a...

  • E-commerce Manager

    6 months ago

    Ottawa, Canada OMS Royal Drugs Full time

    Purpose: The E-Commerce Manager is responsible for overseeing and enhancing OMS’s e-commerce platforms, ensuring the performance of the websites and online sales. They will lead and mentor the e-commerce coordinator, and work collaboratively with supporting departments (IT, Inventory, customer service, sales, etc.) and vendors to drive ongoing improvement...

  • Bilingual Delivery Supervisor

    6 months ago

    Ottawa, Canada Voilà Full time

    **Requisition ID**:182144 **Career Group**:Distribution Centre Management **Job Category**:E-commerce Planning **Travel Requirements**:0 - 10% **Job Type**:Full-Time **Country**:Canada (CA) **Province**:Ontario **City**:Ottawa **Location**:3804 Ottawa Spoke **Postal Code**:K1H 1E2 Voilà is a new team dedicated to launching and scaling Sobeys new...

  • E-Commerce Retention Strategist

    3 weeks ago

    Ottawa, Ontario, Canada Happy Mammoth PTD LTD Full time

    At Happy Mammoth PTD LTD, we're committed to empowering women's health through natural, science-backed supplements focused on gut, digestive, and hormonal wellness. Our rapidly growing e-commerce brand is dedicated to making a meaningful, lasting impact on our customers' lives.This management-level position plays a crucial role in driving revenue growth and...

  • Director of E-Commerce Growth and Operations

    3 weeks ago

    Ottawa, Ontario, Canada MaxPeopleHR Full time

    MaxPeopleHR is a leading provider of human resources solutions, and we're seeking a highly skilled Director of E-Commerce Growth and Operations to join our team.We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, along with a comprehensive benefits package and opportunities for professional growth.About the Role:The...

  • Delivery Operations Manager

    7 days ago

    Ottawa, Ontario, Canada Jace Holdings Ltd. Full time

    Job OverviewJace Holdings Ltd. is seeking an experienced Delivery Operations Manager - E-commerce Logistics to lead the Voilà Home Delivery function.About the RoleThis is a full-time position that requires approximately 5-10 direct reports (Delivery Supervisors) and involves managing a large team through partnership with cross-functional partners at CFC and...

  • Product Specialist

    2 months ago

    Ottawa, Canada Lightspeed Commerce Full time

    Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! Lightspeed is looking for a **Product Specialist** to join our **Launch Services** team to support our NuORDER product in North America! In this role, you will be responsible for the build out of a...

  • E-Commerce Delivery Manager

    3 weeks ago

    Ottawa, Ontario, Canada Jace Holdings Ltd. Full time

    We are seeking a highly skilled E-Commerce Delivery Manager to lead our Voilà Home Delivery function in Ottawa, Canada. As a key member of our team, you will be responsible for driving on-time delivery, superior drive quality, and world-class customer service experience.About the RoleIn this leadership role, you will manage a large team of Delivery...

  • Bilingual Delivery Manager, E-commerce

    6 months ago

    Ottawa, Canada Voilà Full time

    **Requisition ID**:178306 **Career Group**:Distribution Centre Management **Job Category**:E-commerce Delivery Ops & Cust **Travel Requirements**:0 - 10% **Job Type**:Full-Time **Country**:Canada (CA) **Province**:Ontario **City**:Ottawa **Location**:3804 Ottawa Spoke **Postal Code**:K1H 1E2 Voila.ca is a new team dedicated to launching and scaling...

  • Principal Customer Success Manager, Key Accounts

    6 months ago

    Ottawa, Canada Intuit Full time

    **Overview**: We seek a Principal CSM to provide our largest Midmarket customers with proactive, high-touch strategic consulting. You will work closely with ~30 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Intuit Mailchimp. You will meet weekly with customers to drive...