Bilingual Delivery Manager, E-commerce
4 months ago
**Requisition ID**:178306
**Career Group**:Distribution Centre Management
**Job Category**:E-commerce Delivery Ops & Cust
**Travel Requirements**:0 - 10%
**Job Type**:Full-Time
**Country**:Canada (CA)
**Province**:Ontario
**City**:Ottawa
**Location**:3804 Ottawa Spoke
**Postal Code**:K1H 1E2
Voila.ca is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voila by Sobeys and Voila par IGA will be the most reliable and convenient way for Canadians to shop for groceries. Your groceries delivered. Just like that.
**All career opportunities will be open a minimum of 5 business days from the date of posting.**
- Supports the Delivery and Shunt operations for the Spoke location; partnering with various cross-functional partner Develop a high performing team; directs day-to day activities of the Home Delivery teammates
- Actively participates in the recruitment of teammates
- Provides coaching and feedback to Delivery Supervisors in managing their teams of Delivery Teammates
- Drives team engagement, development and retention by connecting team to the Voila vision, encouraging innovation, clear communication and continuous feedback
- Builds new processes to meet the demands of the business, and documents such processes in the form of SOPs
- Approximately 5-10 direct reports (Delivery Supervisors)
- Supports continuous improvement effort by utilizing customer service feedback and routing analysis
- Accountable to ensure consistent standards and continuous learning. Ensures all Teammates have current driver abstracts, valid licensing, monitor teammates behavior and reporting of hours, and ensure teammates are trained appropriately to provide best in class home delivery experience
- Supports and partners with Fleet Maintenance Manager to ensure fleet availability and safety
- Accountable for ‘On Time Delivery’ (95%+) metric
- Accountable for (50+) Net Promoter Score; ensuring Teammate embody behaviours that drive results
**Job requirements**:
- Minimum of 3-5 years’ experience in transportation and or logistics field including experience in a leadership role with a high focus on customer experience/satisfaction
- Bilingual in English and French written and spoken
- Delivery experience (business to customer) in an e-commerce environment an asset
- Post-Secondary education in a business-related field
- A combination of relevant education and experience may be considered
- Strong knowledge of Employment Standards Legislation
- Excellent Analytical and Problem-Solving abilities
- Experience in effectively managing a large team
- Excellent interpersonal and communication skills; with the ability to interact with all levels of the organization and external party
- G-class license, ability to travel within the GTA, and willingness to travel outside to meet business needs
- Distribution facility experience
Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
While all responses are appreciated only those being considered for interviews will be acknowledged.
**We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.
-
Bilingual Delivery Supervisor
3 months ago
Ottawa, Canada Voilà Full time**Requisition ID**:182144 **Career Group**:Distribution Centre Management **Job Category**:E-commerce Planning **Travel Requirements**:0 - 10% **Job Type**:Full-Time **Country**:Canada (CA) **Province**:Ontario **City**:Ottawa **Location**:3804 Ottawa Spoke **Postal Code**:K1H 1E2 Voilà is a new team dedicated to launching and scaling Sobeys new...
-
Delivery Teammate
3 months ago
Ottawa, Canada Voilà Full time**Requisition ID**:181368 **Career Group**:Distribution Centre Careers **Job Category**:E-commerce Delivery Ops & Cust **Travel Requirements**:0 - 10% **Job Type**:Full-Time **Country**:Canada (CA) **Province**:Ontario **City**:Ottawa **Location**:3804 Ottawa Spoke **Postal Code**:K1H 1E2 Voilà is a new team dedicated to launching and scaling...
-
E-commerce Manager
4 months ago
Ottawa, Canada OMS Royal Drugs Full timePurpose: The E-Commerce Manager is responsible for overseeing and enhancing OMS’s e-commerce platforms, ensuring the performance of the websites and online sales. They will lead and mentor the e-commerce coordinator, and work collaboratively with supporting departments (IT, Inventory, customer service, sales, etc.) and vendors to drive ongoing improvement...
-
E-Commerce Manager
3 weeks ago
Ottawa, Canada Avanti Software Inc. Full timeThe E-Commerce Manager is responsible for overseeing and enhancing OMS’s e-commerce platforms, ensuring the performance of the websites and online sales. They will lead and mentor the e-commerce coordinator, and work collaboratively with supporting departments (IT, Inventory, customer service, sales, etc.) and vendors to drive ongoing improvement and...
-
E-Commerce Manager
3 weeks ago
Ottawa, Canada Avanti Software Inc. Full timeThe E-Commerce Manager is responsible for overseeing and enhancing OMS’s e-commerce platforms, ensuring the performance of the websites and online sales. They will lead and mentor the e-commerce coordinator, and work collaboratively with supporting departments (IT, Inventory, customer service, sales, etc.) and vendors to drive ongoing improvement and...
-
E-commerce Specialist
4 months ago
Ottawa, Canada Paper Shoot Camera Full time### Job Title: Shopify E-Commerce Developer & Optimization Specialist ## Location: [Your Location] / Remote ## About Us: At Paper Shoot Camera, we're redefining photography through our innovative, eco-friendly camera solutions. Our dedication to creativity and sustainability drives us, but it's our commitment to an outstanding online shopping experience...
-
E-commerce Operations Specialist
1 week ago
Ottawa, Ontario, Canada beBee Professionals Full timeBeBee Professionals is seeking a skilled Virtual Assistant for E-commerce Services to support our Ottawa-based e-commerce business. The ideal candidate will provide administrative and customer service support, including managing customer inquiries, processing orders, and offering technical assistance. Key responsibilities include: * Providing exceptional...
-
E-commerce Operations Specialist
1 week ago
Ottawa, Ontario, Canada beBee Professionals Full timeBeBee Professionals is seeking a skilled Virtual Assistant for E-commerce Services to support our Ottawa-based e-commerce business. The ideal candidate will provide administrative and customer service support, including managing customer inquiries, processing orders, and offering technical assistance. Key responsibilities include: * Providing exceptional...
-
Service Delivery Manager
2 weeks ago
Ottawa, Canada Talentworld Full timep>Bilingual Service Delivery ManagerTalentWorld is recruiting a Bilingual Service Delivery Manager in Ottawa, ON for a full-time and permanent position. As a Bilingual Operations Manager, you'll be at the forefront of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. p>What’s In It For YouSalary: $70,000...
-
Service Delivery Manager
3 weeks ago
Ottawa, Canada TalentWorld Full timep>Bilingual Service Delivery Manager:TalentWorld is recruiting a Bilingual Service Delivery Manager in Ottawa, ON for a full-time and permanent position. As a Bilingual Operations Manager, you'll be at the forefront of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. p>What’s in it for you:Salary:...
-
E-Commerce Marketplace Strategist
1 month ago
Ottawa, Ontario, Canada AutoShack Auto Parts Full timePosition Title: E-Commerce Marketplace ManagerLocation: Onsite, Ottawa, Ontario, Monday-Friday In-person Onsite Job.Company OverviewAutoShack is a prominent North American online retailer specializing in automotive components. With over 45 years of collective experience, we are experiencing rapid growth and are in search of dynamic and skilled professionals...
-
E-Commerce Manager
2 weeks ago
Ottawa, Ontario, Canada Avanti Software Inc. Full timeAbout the RoleThe E-Commerce Manager will be responsible for overseeing and enhancing Avanti Software Inc.'s e-commerce platforms, ensuring the performance of the websites and online sales. They will lead and mentor the e-commerce coordinator, and work collaboratively with supporting departments (IT, Inventory, customer service, sales, etc.) and vendors to...
-
E-Commerce Manager
2 weeks ago
Ottawa, Ontario, Canada Avanti Software Inc. Full timeAbout the RoleThe E-Commerce Manager will be responsible for overseeing and enhancing Avanti Software Inc.'s e-commerce platforms, ensuring the performance of the websites and online sales. They will lead and mentor the e-commerce coordinator, and work collaboratively with supporting departments (IT, Inventory, customer service, sales, etc.) and vendors to...
-
E-commerce Virtual Assistant
7 days ago
Ottawa, Ontario, Canada beBee Professionals Full timeBeBee Professionals is seeking a skilled Virtual Assistant for E-commerce Services to support our Ottawa-based e-commerce business. The ideal candidate will provide administrative and customer service support, including managing customer inquiries, processing orders, and offering technical assistance. Key responsibilities include: • Providing exceptional...
-
E-commerce Virtual Assistant
7 days ago
Ottawa, Ontario, Canada beBee Professionals Full timeBeBee Professionals is seeking a skilled Virtual Assistant for E-commerce Services to support our Ottawa-based e-commerce business. The ideal candidate will provide administrative and customer service support, including managing customer inquiries, processing orders, and offering technical assistance. Key responsibilities include: • Providing exceptional...
-
E-commerce Operations Specialist
1 week ago
Ottawa, Ontario, Canada beBee Professionals Full timeBeBee Professionals: Virtual Assistant for E-commerce ServicesWe are seeking a highly skilled Virtual Assistant to provide administrative and customer service support to our e-commerce business in Ottawa.Key Responsibilities:Manage customer inquiries and provide timely responsesProcess orders and ensure seamless customer experienceProvide technical support...
-
E-commerce Operations Specialist
1 week ago
Ottawa, Ontario, Canada beBee Professionals Full timeBeBee Professionals: Virtual Assistant for E-commerce ServicesWe are seeking a highly skilled Virtual Assistant to provide administrative and customer service support to our e-commerce business in Ottawa.Key Responsibilities:Manage customer inquiries and provide timely responsesProcess orders and ensure seamless customer experienceProvide technical support...
-
Promotions Manager
2 weeks ago
Ottawa, Ontario, Canada PG CLASSIC RESTORATION PARTS L PG CLASSIC EN Full timeAbout the RoleWe are seeking a highly skilled Promotions Manager to join our team at PG Classic Restoration Parts L PG Classic EN. As a key member of our marketing team, you will be responsible for developing and implementing promotional materials, managing contracts, and directing and evaluating establishments and departments that develop and implement...
-
Promotions Manager
2 weeks ago
Ottawa, Ontario, Canada PG CLASSIC RESTORATION PARTS L PG CLASSIC EN Full timeAbout the RoleWe are seeking a highly skilled Promotions Manager to join our team at PG Classic Restoration Parts L PG Classic EN. As a key member of our marketing team, you will be responsible for developing and implementing promotional materials, managing contracts, and directing and evaluating establishments and departments that develop and implement...
-
E-Commerce Marketplace Specialist
1 month ago
Ottawa, Ontario, Canada AutoShack Auto Parts Full timePosition Title: E-Commerce Marketplace ManagerLocation: Onsite, Ottawa, Ontario, Monday-Friday In-person Onsite Job.Company Overview:AutoShack is a prominent North American online retailer focused on automotive components. With over 45 years of combined expertise, we are experiencing rapid growth and are in search of skilled and dynamic professionals to...