Senior Network Administrator

Purpose

In collaboration with the Junior Network Administrator, ensures the stable operation of the MCK computer network, including all satellite offices. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links.

To analyze and resolve end-user hardware and software computer issues promptly and accurately and provide end-user training where required.

Cultural Identity Attributes: A professional, technically proficient individual with a strong problem-solving orientation and commitment to customer service and continuous learning.Is adaptable, collaborative and a strong communicator who adheres to policies and respects confidentiality.

Roles & Responsibilities:

Strategy & Planning

• network design and capacity planning in collaboration with the IM team.
• to the development, implementation, and maintenance of service level agreements,
• and associated training plans as a subject matter expert in the areas of network resource administration, appropriate use, and disaster recovery.
• in close collaboration with the Junior MCK Network Administrator as well as the other IM Team members.

Acquisition & Deployment

Oversee installation, configuration, maintenance, and troubleshooting of network products and devices.

Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services.

Conduct research/analysis and develop recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.

Operational Management

Manage Virtual servers, Physical servers and Backup servers and their associated operating systems and software.

Manage network security, including firewall, internal and external connections, satellite locations, and intrusion detection systems.

Manage all network hardware and equipment, including routers, switches, hubs, and UPS’s.

Ensure network connectivity of all workstations.

Administer all equipment, hardware and software upgrades for the network.

Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

Administer and maintain MCK’s active directory, including end-user accounts, permissions, and access rights.

Perform server and security audits.

Perform system backups and recovery.

Monitor and test network performance and provide network performance statistics and reports.

Recommend, schedule, and perform network improvements, upgrades, and repairs.

Maintain and upkeep VoIP system and provide support to users where necessary.

Manage projects related to upgrading the network, servers, firewall, phone system, infrastructure and backup system, overseeing any supplemental project managers, contractors, professional service providers or support technicians related to these projects as needed.

Serve as a secondary support for the management of Microsoft Office 365 administration duties.

Provide guidance to junior members of the IM team.

Request or provide IT advice from/to other EDC organizations' IT staff occasionally, as needed.

The statements herein reflect general details to describe the principle functions for this job and should not be considered an all-inclusive listing of work requirements.Individuals may perform other duties or be assigned projects associated with these responsibilities as directed by their immediate supervisor.

Decision-Making Authority:

• best methodology and approach for new initiatives/projects.
• on appropriate scheduling of upgrades and network maintenance to minimize impact on system availability.
• which network products and services to recommend that best suit the needs of MCK.
• user needs and decide on most appropriate resolutions/products, etc.

Accountability:

• to the Director of Information Management for reports and regular updates.
• solutions for network issues.
• and compliance of MCK network.
• and assessment of service level standards
• business with internal and external clients in a tactful, discreet and courteous manner.
• confidentiality.
• to the MCK Administration Manual-Personnel Policy and Kanien’kéha Language initiatives

Education & Experience:

• Degree or a College Diploma in the field of computer science and two (2) years of relevant work experience.
• in MCSE, CCNA, VMWARE or CompTIA (ITF+, A+, Network+, Security+, CySA+) is an asset.

Knowledge, Skills, Abilities and Other Attributes:

• technical knowledge of network and PC operating systems.
• application support and help desk experience.
• technical knowledge of current network hardware, protocols and standards.
• troubleshooting experience.
• of data privacy standards.
• written/oral, and interpersonal communication skills.
• to conduct research into networking issues and products.
• to present ideas in user-friendly language.
• self-motivated and directed.
• attention to detail.
• analytical and problem-solving abilities.
• to effectively prioritize and execute tasks in a high-pressure environment.
• customer service orientation.
• working in a team-oriented, collaborative environment.
• to communicate in the Kanien’kéha and French languages is an asset.

The willingness to learn the Kanien’kéha language is required.

Working Environment:

• work week in an office environment.
• overtime or on-call work may be required.
• stress and productivity pressure.