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Clinical Application Specialist

4 months ago


Ontario, Canada STAAR Surgical Full time

JOB OVERVIEW

This position provides on-site and clinical application support to customers within the assigned territory, with the goal of increasing surgeon and clinic confidence and adoption of STAAR products.


• Conducts on-site and remote training & product presentation for OD’s/ MD’s and clinical staff.

• Trains / speaks at educational days at defined clinics.

• Disseminates key clinical marketing messages (STAAR news & highlights, latest articles, new products and developments) and educates on usage of this material to improve adoption of ICL and drive volume.

• Participates in the identification of potential sites and customers.

• Acts as liaison for customer complaints between customers and Medical Affairs/Complaints departments in order to enhance the current time frames and accuracy in reporting claims.

• Conducts & performs customer site visits as required, including site visit report writing and frequent field team communication.

• Facilitates the introduction of new products and innovations to customers.

• Independently monitors the progress of assigned sites by maintaining close contact with surgeons, optometrists and site personnel.

• Comprehensive organization and execution of local educational events (including organizing dedicated ICL events, User Meetings, Symposia, etc.) as well as managing STAAR participation in Customer-organized events.

• Works closely with Territory Manager(s) in the coordination of business activities to meet the annual objectives within the territory.

• Attends regional and national medical conferences as assigned.

• Travels within the territory over 50%.

• Other duties as assigned.


EDUCATION & TRAINING

• Bachelor’s degree or equivalent combination of education/experience.

• Optometrist background strongly preferred.


EXPERIENCE

• 5 or more years of experience in clinical practice.

• Similar position in the past 5 years.

• Background and experience in surgical and clinic setting.


SKILLS

• Excellent communication and presentation skills.

• Excellent English and French reading and writing required.

• Ability to adapt to different individuals at all levels, results driven, organized, professional manner.

• Proficient in Microsoft Office suite.


STAAR Surgical is an equal employment opportunity employer.


ANNUAL BASE SALARY: CAD $110K - $160K