Bilingual QA Project Manager

3 weeks ago

Toronto, Canada Huntel Global Full time

Title: Bilingual QA Project Manager

Location: Toronto, ON, Canada (Hybrid)

Type: Long Term Contract


Introduction:

Join a rock-solid organization as our client’s next Bilingual QA Project Manager and sit at the center of projects that drives decisions. You’ll help one of Canada's most trusted government organizations work on the latest project, and be rewarded with great opportunities.


Must Haves:

  • Demonstrates experience preparing and conducting functional testing (e.g. QA, SIT, UAT) including defect retesting
  • Experience with providing help desk support to ends users for IT applications
  • Possess a working proficiency level in French (reading, writing, oral interaction)
  • Experience with IBM TRIRIGA Applications and/or other related IWMS systems
  • Demonstrates experience with the Software Development Life Cycle (SDLC);
  • Demonstrates experience working with business/system requirements (e.g. providing inputs for changes to requirements, change requests, project artifacts, requirement gathering sessions)
  • A proven track record in creating and maintaining documentation, such as project deliverables, defect reporting/management, service tickets, and customer communications



Job Description:

  • Responsible for providing support to end users via email, support tickets and phone calls in both English and French
  • Management and reporting of Help Desk tickets
  • Escalating tier 2 and tier 3 support issues, and follow up as required
  • Building and management of core help desk support knowledge base
  • Prepare test materials, conduct QA and regression testing of defect fixes and change requests as required.
  • Provide support to the business team by walking through delivered defects and change requests.
  • Work within established configuration and change management policies to ensure awareness, approval and success of changes
  • Collaborate with internal stakeholders to develop and maintain project documentation
  • Directly supporting ECIS TRIRIGA team and building TRIRIGA application subject matter expertise


We are an equal opportunity employer.


We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.


Apply now—we look forward to meeting you

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