Senior Account Manager

2 weeks ago

Greater Toronto Area, Canada Mosaic North America Full time

Title: Sr Account Manager (XM)


Who are we looking for?

As a Sr Account Manager (Events), you’ll work closely with the Events Lead and our client’s Events and Experiences Team to execute large scale, marquee events throughout the year. You’ll also partner cross-functionally with teams within our client’s portfolio, including marketing, product, UX teams as needed.


We're looking for someone with a passion for events, extreme attention to detail, a knack for logistics, and the ultimate cat herder. This self-starter is a great communicator and organizer who can navigate complex issues, work through ambiguity, and design compelling event programs and solutions that showcase our client’s innovations.


Responsibilities:

Lead operations for multiple events throughout the year

Drive a through line between events to align strategies across multiple activations, finding efficiency gains across events and identify time savings for the wider team.

Provide structure and organization by developing an efficient operational model, managing multiple workstreams, driving project timelines, and collaborating cross-functionally.

Provide clear and proactive communication that ensures cross-functional and stakeholder buy-in every step of the way. Manage efficient meetings.

Create and maintain project documentation, tracking, reporting, learnings, and recaps.

Provide onsite management to fully bring the experiences to life - help execute, organize, troubleshoot, and monitor in real-time.


Minimum qualifications

You must meet these minimum qualifications to apply for this job

5+ relevant years of event program management experience.

Experience organizing branded events with 1000’s of participants

Experience coordinating across large cross-functional organizations and navigating a multitude of stakeholders

Excellent communication, written and organizational skills as well as a strong attention to detail


Preferred qualifications

Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable

Self-starter who can drive multiple projects spontaneously.

Team player who can work calmly and quickly in high-stress environments.

Project management experience working with stakeholders including: regional teams, product and marketing counterparts, internal leadership, and external agencies.

Experience planning, managing, and delivering global marketing programs and events.

Exceptional budget management, negotiation, organizational skills.

Experience presenting to and interacting with cross-functional stakeholders and senior leaders (across marketing, PR, product, engineering, UX, BD, Finance).

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