Lead Systems Support Engineer

2 days ago

Greater Toronto Area, Canada Sigmaways Inc Full time

We are hiring a Lead Systems Support Engineer to spearhead support for our SAP HANA, cloud, for our direct client.


Experience with AWS or GCP along with on-premises experience is required.


In this role, you'll apply advanced SAP administration expertise, alongside cloud and data lake experience, underpinned by a solid foundation in systems administration, virtualization, and multi-site IT operations. Your focus on security, reliability, and performance will drive our infrastructure forward.



Key Responsibilities:

  • Oversee application configuration, maintenance, security, and reliability for Data Services and SAP HANA as we build a cutting-edge analytics platform.
  • Take ownership of a highly available, secure production environment.
  • Predict and prevent potential issues through proactive problem-solving.
  • Plan and execute deployments, migrations, and upgrades with minimal service impact.
  • Optimize performance across all infrastructure layers.
  • Collaborate with architects and analysts to design agile, effective applications.
  • Shape and scale our production infrastructure for future growth.
  • Operate within a high-security PII and PCI-DSS Level 1 environment.
  • Manage and document incidents, ensuring timely resolution and adherence to best practices.
  • Ensure the integrity, security, and reliability of data housed in SAP HANA and Snowflake environments.


Qualifications:

  • Bachelor’s degree in Computer Science, Engineering, or related technical field.
  • A post-secondary degree in computer science, mathematics, or a quantitative field is highly desirable.
  • Extensive SAP HANA administration experience, including HANA 2.0 SPS 00 or beyond.
  • Expertise in cloud infrastructure (preferably Azure) and automation.
  • Strong knowledge of SAP HANA support tools and licensing compliance.
  • Proven experience managing high-availability environments (HANA and Azure).
  • Familiarity with XS Advanced (XSA) and replication technologies (SDI, Qlik Replicate, etc.).
  • Experience with SAP on Linux and systems security.
  • Hands-on experience with ETL tools and cloud platforms (Azure, AWS, GCP).
  • Knowledge of PII and PCI-DSS Level 1 compliance.
  • Background in banking, e-commerce, credit cards, or payment processing preferred.
  • Experience with SaaS and on-premise architectures is a plus.

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