CQI Data

Employer: Family and Children’s Services NiagaraLocation: Welland, OntarioType: 12 Month Contract
WHO WE ARE:

Family and Children’s Services has been making a positive difference in the lives of children, youth, and families in Niagara for more than a century. As a multiservice agency providing child welfare services, fostering and adoption, counselling, and childcare, the team at FACS Niagara works to keep children safe and families strong.
POSITION SUMMARY:

Reporting to the Quality Assurance and Data Lead, the CQI Data and Reporting Administrator is responsible for producing and coordinating organizational performance and service data to support and enhance the efficient functioning of the Agency.

KEY RESPONSIBILITIES:

Continuous Quality Improvement:

• Provides stewardship in agency data quality supporting both data creators and data consumers.
• Seeks to innovate the processing of data, business work flows and systems where opportunities arise.
• Reconciles and distributes data reports upon request.
• Provides consultation and support to staff seeking to integrate continuous quality improvement or innovative strategies into processes and systems.
• Analyzes for system upgrades or improvements when deficiencies are found.
• Provides training to data consumers on case management system navigation, appropriate data entry, management and related business workflows.
• Augments data reporting when out of scope of the case management system.
• Maintains a thorough knowledge of child welfare standards and tools as well as Ministry directives, requirements and data definitions.

Data Maintenance:

• Cleans, verifies, aggregates and reports data.
• Provides data quality advisory services to agency and unit staff.
• Adheres to data quality control practices and procedures.
• Maintains a record of data correction determinations.
• Interprets agency data profile, understands data specifications and monitors output data quality for effective reporting.

Maintain Integrity of Case Management System:

• Verifies accuracies of case management, database and records systems.
• Creates and maintains electronic and manual filing, records and tracking systems; retrieves information; keeps confidential and other records; maintains filing system and rooms.
• Verifies accuracies of case management, database and records systems, and ensures corrective action is taken to ensure effective data compilation and reporting.
• Processes QIP reports as requested.
• Applies methodology for auditing and analysis of cases, data entry patterns and compliance analysis.

Clerical and Administrative Support:

• Provides clerical and administrative support including processing of all types of mail, filing and file systems, word processing, spreadsheet development, data entry and distribution of confidential and sensitive information.
• Responds to telephone calls, email or other messages, directs messages and provides information and/or assistance and directs or refers as appropriate and with urgency, if required.
• Assists with the preparation, completion, input, maintenance, tracking and/or review of correspondence, Ministry reports/communications, protocols with outside providers, data, records, verification documents, etc.
• Assists CQI in preparations for reviews, audits or other similar processes to ensure compliance.
• Photocopies, collates, packages, expedites and processes documents and files.
• Prepares, compiles and maintains CQI forms, policy and procedure manuals, information packages, etc.
• Prepares and processes all CQI paperwork accurately and in a timely fashion.
• Helps to develop and assists with the implementation of the CQI Plan, ensuring the effective and efficient delivery of service.

Communication and Customer Service:

• Provides effective and timely customer service to all staff and seeks to develop professional working relationships across all sectors.
• Provides wrap-around consultative services to staff seeking to input or access service data, navigate the case management system or integrate improvement or innovation in processes or systems.
• Provides education and communication to staff seeking to understand and interpret data.
• Clearly communicates the agency data profile across the organization.
• Provides user-level maintenance to database systems out of scope of the case management system and assists staff seeking to report data outcomes.
• Collaborates with staff across the organization on data or continuous quality improvement needs.
• Consults in the development of case management software training as it relates to data quality and data entry.
• Responds to telephone calls, email or other messages, directs messages, sets meetings and provides information and/or assistance and with urgency if required.

Team Building:

• Develops professional working relationships with team members.
• Actively participates and engages in team and staff meetings, training sessions and other meetings/sessions as required.
• Supports the team and works with team members to ensure department and/or agency needs are met.
• Provides coverage for the CQI Data and Reporting Coordinator as required.
• Works in and ensures that staff work in a manner consistent with the requirements/regulations of the Occupational Health and Safety Act, and FACS policy and procedures.
• Exemplifies and inspires behaviours, actions and attitudes that are consistent with FACS vision, mission and values.
• As a member of the Management Team, participates in the development and successful implementation of the Strategic Plan.
• Reviews, assesses and/or has input into policy and programs that best meet the needs of the team.

Other Related Activities:

• Participates in planning events as required and directed by the Quality Assurance and Data Lead.
• Knows and adheres to all applicable FACS policies, procedures and relevant administrative practices.
• Strives to meet or exceed all accountabilities and achieve continuous quality improvement and excellence in all activities and outcomes.
• Participates in mandatory learning/education to maintain and update skills and knowledge as required.
• Assists in the training and orientation of staff.
• Works in compliance with the provisions of the Occupational Health and Safety Act of Ontario and the regulations.
• Performs other duties as required.

EXPERIENCE AND EDUCATION:

Qualifications:

• Post secondary diploma in Business (Information Systems), CQI or other related field.
• Minimum two years recent related experience.
• Excellent knowledge of data, CQI, information systems and management.
• An excellent knowledge of relevant CAS/industry computer applications i.e. Frontline, Fast Track, CPIN.
• Valid G Driver’s License and access to a reliable motor vehicle with appropriate liability insurance is required.

GENERAL SKILLS AND ABILITIES:

• Solid demonstrated ability to use MS Office applications (e.g. Word, Excel, Access etc.) and specifically advanced knowledge of MS Excel and Power BI.
• Working knowledge of SPSS and other statistical processing software packages.
• Demonstrated working ability of how to read and interpret data.
• Good written, oral communication and interpersonal skills providing constructive, meaningful and timely interaction with all levels of staff.
• Excellent grammatical and spelling skills.
• Ability to complete tasks with attention to detail in the presence of frequent interruptions.
• Solid understanding and commitment to quality service and best practice.
• Highly detail-oriented.
• Flexible, adaptable and responsive to change.
• Ability to maintain a high degree of confidentiality; acts with integrity and trustworthiness.
• Self-directed with an excellent ability to organize own workload, prioritize and multi-task.
• Ability to work with and meet tight timelines and demonstrate initiative.
• Ability to communicate in French or another language an asset.

EFFORTS AND WORKING CONDITIONS:

• Work is primarily performed at a desk in a normal office environment.
• Intermediate periods of sitting and computer/phone use.
• The incumbent has the freedom to move about or change position at will.
• Multi-tasks within a high-volume and demanding environment.
• Frequent periods of review and analysis and proofing of data required.
• Frequent interruptions.
• Occasional travel to FACS sites or within the region.
• Occasional requirement to work evening and/or weekend hours.
• Occasional lifting of boxes up to 20lbs.

Please apply with your cover letter and resume by 4:30 pm June 25, 2024.

We thank all applicants however only those considered for an interview will be contacted.
Family and Children’s Services Niagara is an equal opportunity employer committed to inclusive barrier free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated through this process.

About Family and Children's Services Niagara:

A lot has changed in our community and our world since the founding of Family and Children’s Services Niagara in 1898, but our organization’s commitment to safe kids and strong families holds true. Through an extensive portfolio of programming, including child protection, fostering and adoption, counselling, and childcare, FACS Niagara protects our community’s children, strengthens its families, and helps youth and adults achieve their full potential.In the Ministry of Community, Children and Social Services 2021 Annual Review, FACS Niagara was recognized for:100% compliance related to children and youth placed in extended society care for 24 consecutive months100% compliance related to all Indigenous service requirements

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