Cqi Data

**Employer: Family and Children’s Services Niagara**

**Location: Welland, Ontario**

**Type: 12 Month Contract**

**WHO WE ARE**:
Family and Children’s Services has been making a positive difference in the lives of children, youth, and families in Niagara for more than a century. As a multiservice agency providing child welfare services, fostering and adoption, counselling, and childcare, the team at FACS Niagara works to keep children safe and families strong.

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Reporting to the Quality Assurance and Data Lead, the CQI Data and Reporting Administrator is responsible for producing and coordinating organizational performance and service data to support and enhance the efficient functioning of the Agency.

**KEY RESPONSIBILITIES**:
**Continuous Quality Improvement**:

- Provides stewardship in agency data quality supporting both data creators and data consumers.
- Seeks to innovate the processing of data, business work flows and systems where opportunities arise.
- Reconciles and distributes data reports upon request.
- Provides consultation and support to staff seeking to integrate continuous quality improvement or innovative strategies into processes and systems.
- Analyzes for system upgrades or improvements when deficiencies are found.
- Provides training to data consumers on case management system navigation, appropriate data entry, management and related business workflows.
- Augments data reporting when out of scope of the case management system.
- Maintains a thorough knowledge of child welfare standards and tools as well as Ministry directives, requirements and data definitions.

**Data Maintenance**:

- Cleans, verifies, aggregates and reports data.
- Provides data quality advisory services to agency and unit staff.
- Adheres to data quality control practices and procedures.
- Maintains a record of data correction determinations.
- Interprets agency data profile, understands data specifications and monitors output data quality for effective reporting.

**Maintain Integrity of Case Management System**:

- Verifies accuracies of case management, database and records systems.
- Creates and maintains electronic and manual filing, records and tracking systems; retrieves information; keeps confidential and other records; maintains filing system and rooms.
- Verifies accuracies of case management, database and records systems, and ensures corrective action is taken to ensure effective data compilation and reporting.
- Processes QIP reports as requested.
- Applies methodology for auditing and analysis of cases, data entry patterns and compliance analysis.

**Clerical and Administrative Support**:

- Provides clerical and administrative support including processing of all types of mail, filing and file systems, word processing, spreadsheet development, data entry and distribution of confidential and sensitive information.
- Assists with the preparation, completion, input, maintenance, tracking and/or review of correspondence, Ministry reports/communications, protocols with outside providers, data, records, verification documents, etc.
- Assists CQI in preparations for reviews, audits or other similar processes to ensure compliance.
- Photocopies, collates, packages, expedites and processes documents and files.
- Prepares, compiles and maintains CQI forms, policy and procedure manuals, information packages, etc.
- Prepares and processes all CQI paperwork accurately and in a timely fashion.
- Helps to develop and assists with the implementation of the CQI Plan, ensuring the effective and efficient delivery of service.

**Communication and Customer Service**:

- Provides effective and timely customer service to all staff and seeks to develop professional working relationships across all sectors.
- Provides wrap-around consultative services to staff seeking to input or access service data, navigate the case management system or integrate improvement or innovation in processes or systems.
- Provides education and communication to staff seeking to understand and interpret data.
- Clearly communicates the agency data profile across the organization.
- Provides user-level maintenance to database systems out of scope of the case management system and assists staff seeking to report data outcomes.
- Collaborates with staff across the organization on data or continuous quality improvement needs.
- Consults in the development of case management software training as it relates to data quality and data entry.

**Team Building**:

- Develops professional working relationships with team members.
- Actively participates and engages in team and staff meetings, training sessions and other meetings/sessions as required.
- Supports the team and works with team members to ensure department and/or agency needs are met.
- Provides coverage for the CQI Data and Reporting Coordinator as required.
- Works in and ensures that staff work in a manner consistent with the requirements/regulations of the Occupational Health and Saf