Training & Quality Supervisor

3 months ago

Toronto, Canada CA001 Marsh Canada Limited Full time

Description:

Marsh Canada is the world’s largest insurance brokerage, and we strive to offer our clients innovative solutions to manage risk more effectively. With more than 30,000 employees worldwide and operations in more than 130 countries, we are looking for talented professionals who want to make a difference and develop skills for success in a fast-changing environment.

What can you expect?

The Training & Quality Supervisor will be responsible for leading the continued success of the Account Coordination training and onboarding by creating engaging and effective teaching and learning experiences. In this role you will promote employee growth to enhance the skills, knowledge and performance of employees through effective training strategies and initiatives. 

What is in it for you?

A foot in the door at a Fortune 500 company. This role will expose you to many areas of the company, senior leaders, and various aspects of Commercial Insurance that will allow you to expand your network, gain valuable knowledge and, and enhance your skills.

Benefits like Medical, Dental, Vision, STD/LTD and Life Insurance, a pension plan and vacation time, Employee Stock Purchase program, and Tuition Reimbursement.

Culture of internal mobility, diversity, inclusion, and collaboration in a relaxed environment with a casual dress code.

A company-wide emphasis on Corporate Social Responsibility. All colleagues receive 8 hours of paid time off for volunteering with the option to join our organized group activities.

Opportunities to get involved with resource groups, guest speaker lectures, career development events, volunteering, social activities, and more.

Flexible work opportunities to ensure a healthy work/life balance.

We will Count on you to:

Design effective and engaging online courses, modules, and training materials.

Develop clear learning objectives, outlines, storyboards, and scripts for online courses and modules.

Seeks to improve learning and development methodologies and delivery

Conduct needs assessments,

Oversee and assist in the design, development and implementation quality improvement framework to ensure the organization is equipped to meet or exceed service standards.

Serve as a subject matter expert on quality assurance matters, providing guidance and support to internal stakeholders and representing the organization in industry forums and working groups

Develop, implement, and maintain quality assurance policies, procedures, and standards in alignment with regulatory requirements and industry best practice

Facilitate instructor-led, face to face and virtual soft skill trainings

Review and integrate feedback from learning data to maintain and enhance quality of learning experience

Provide ongoing reporting and insights into the learning effectiveness, compliance and skill confirmation success rates

Provide coaching, mentoring, and support to staff teams to enhance their skills and abilities in change management.

Identify and recommend improvements to enhance the effectiveness and efficiency of training and quality activities including areas for enhancement of methodology, learning and process changes identified through insights gained from QA reviews

Ensure quality checks and flawless execution of all aspects of training development and delivery

Other projects at the business or organizational level, as required

What you Need to Have:

5+ years’ experience in a similar role in learning & development environment including instructional design methodologies, change management learning technologies, facilitation and project management

Experience in operational quality assurance or related role with similar responsibilities

In depth knowledge in the areas of L&D, Adult Learning principles, learning management technology or equivalent work experience in related field

Proven experience in instructional design, e-learning development, and web design/development.

Demonstrated expertise leveraging innovative learning technologies including social, mobile, micro-learning and gamification

Proven experience with recording and editing of video content would be an asset

Strong written and verbal communication skills. Engaging personality to captivate learners

Exceptional communication and interpersonal skills with a passion for working collaboratively and building and inclusive communities

Highly developed leadership skills, with the ability to lead, coach and mentor employees

Strong analytical and critical thinking skills with the ability to work within ambiguity

High attention to detail and execution excellence in a fast-paced environment

Strong organizational and project management skills with the ability to prioritize, balance conflicting tasks and manage internal and external stakeholders

What Makes You Stand Out?

French language proficiency is an asset

is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: , , , and . For more information, visit , follow us on and

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

In accordance with applicable legislation, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact .

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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