Training & Quality Supervisor

1 week ago

Toronto, Canada Marsh Full time

Marsh Canada is the world’s largest insurance brokerage, and we strive to offer our clients innovative solutions to manage risk more effectively. With more than 30,000 employees worldwide and operations in more than 130 countries, we are looking for talented professionals who want to make a difference and develop skills for success in a fast-changing environment.

**What can you expect?**

The Training & Quality Supervisor will be responsible for leading the continued success of the Account Coordination training and onboarding by creating engaging and effective teaching and learning experiences. In this role you will promote employee growth to enhance the skills, knowledge and performance of employees through effective training strategies and initiatives.

**What is in it for you?**
- A foot in the door at a Fortune 500 company. This role will expose you to many areas of the company, senior leaders, and various aspects of Commercial Insurance that will allow you to expand your network, gain valuable knowledge and, and enhance your skills.
- Benefits like Medical, Dental, Vision, STD/LTD and Life Insurance, a pension plan and vacation time, Employee Stock Purchase program, and Tuition Reimbursement.
- Culture of internal mobility, diversity, inclusion, and collaboration in a relaxed environment with a casual dress code.
- A company-wide emphasis on Corporate Social Responsibility. All colleagues receive 8 hours of paid time off for volunteering with the option to join our organized group activities.
- Opportunities to get involved with resource groups, guest speaker lectures, career development events, volunteering, social activities, and more.
- Flexible work opportunities to ensure a healthy work/life balance.

**We will Count on you to**:

- Design effective and engaging online courses, modules, and training materials.
- Develop clear learning objectives, outlines, storyboards, and scripts for online courses and modules.
- Seeks to improve learning and development methodologies and delivery
- Conduct needs assessments,
- Oversee and assist in the design, development and implementation quality improvement framework to ensure the organization is equipped to meet or exceed service standards.
- Develop, implement, and maintain quality assurance policies, procedures, and standards in alignment with regulatory requirements and industry best practice
- Facilitate instructor-led, face to face and virtual soft skill trainings
- Review and integrate feedback from learning data to maintain and enhance quality of learning experience
- Provide ongoing reporting and insights into the learning effectiveness, compliance and skill confirmation success rates
- Provide coaching, mentoring, and support to staff teams to enhance their skills and abilities in change management.
- Identify and recommend improvements to enhance the effectiveness and efficiency of training and quality activities including areas for enhancement of methodology, learning and process changes identified through insights gained from QA reviews
- Ensure quality checks and flawless execution of all aspects of training development and delivery
- Other projects at the business or organizational level, as required

**What you Need to Have**:

- 5+ years’ experience in a similar role in learning & development environment including instructional design methodologies, change management learning technologies, facilitation and project management
- Experience in operational quality assurance or related role with similar responsibilities
- In depth knowledge in the areas of L&D, Adult Learning principles, learning management technology or equivalent work experience in related field
- Proven experience in instructional design, e-learning development, and web design/development.
- Demonstrated expertise leveraging innovative learning technologies including social, mobile, micro-learning and gamification
- Proven experience with recording and editing of video content would be an asset
- Strong written and verbal communication skills. Engaging personality to captivate learners
- Exceptional communication and interpersonal skills with a passion for working collaboratively and building and inclusive communities
- Highly developed leadership skills, with the ability to lead, coach and mentor employees
- Strong analytical and critical thinking skills with the ability to work within ambiguity
- High attention to detail and execution excellence in a fast-paced environment
- Strong organizational and project management skills with the ability to prioritize, balance conflicting tasks and manage internal and external stakeholders

**What Makes You Stand Out?**
- French language proficiency is an asset

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nati

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