Collections Specialist

3 weeks ago


Edmonton, Canada GFL Environmental Full time
GFL Environmental is looking for a Collections Specialist to join our team out of our Edmonton office The Collections Specialist will work with a team responsible for the collection of outstanding customer account balances, account reconciliations and credit approval. This position is accountable for improving DSO and minimizing bad debt losses, in accordance with the GFL Credit Policy.

Key Responsibilities:

Ensure timely collection of outstanding receivables to meet collection objectives Contact customers regarding overdue accounts, determine and resolve reasons for non-payment Regular review and reconciliation of customer accounts to allow for an accurate account status Monitor customer accounts for non-payment, late payment and other irregularities Research and resolve payment discrepancies, providing backup to customers when required Process credit card payments Analyze customer payment patterns and develop strategies to improve cash flow Use tracing techniques to locate customers Issue credit hold notifications Update management on overdue accounts Make recommendations for 3rd party collections and bad debt write offs Comply with all company policies, procedures and directives from management Able to adapt to change and learn new processes as the business evolves/develops Perform other duties and responsibilities as required


Knowledge, Skills, Abilities and Competencies:

3-5 years' experience in collections, account receivable and customer service Strong attention to detail and a high level of accuracy Team player with positive attitude who takes initiative and has a strong work ethic Ability to work well under pressure, multi-task and meet set deadlines Excellent customer service and phone skills Working knowledge of Microsoft Office-Outlook, Word and Excel Strong interpersonal and communication skills (both written as well as verbal) with the ability to communicate with all levels of the organization in a professional, competent manner Ability to resolve customer complains and questions Effective time management and organizational skills Ability to work efficiently and independently Close attention to detail and good organizational skills Post-secondary education preferred

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