Collections Specialist
3 weeks ago
Key Responsibilities:
Ensure timely collection of outstanding receivables to meet collection objectives Contact customers regarding overdue accounts, determine and resolve reasons for non-payment Regular review and reconciliation of customer accounts to allow for an accurate account status Monitor customer accounts for non-payment, late payment and other irregularities Research and resolve payment discrepancies, providing backup to customers when required Process credit card payments Analyze customer payment patterns and develop strategies to improve cash flow Use tracing techniques to locate customers Issue credit hold notifications Update management on overdue accounts Make recommendations for 3rd party collections and bad debt write offs Comply with all company policies, procedures and directives from management Able to adapt to change and learn new processes as the business evolves/develops Perform other duties and responsibilities as required
Knowledge, Skills, Abilities and Competencies:
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