Integration Support Worker

Title: IntegrationSupport Worker (Grid 21) -
Location: AbbotsfordCommunity Hub
Position Status: Full-time(Temporary) – End on March 31st, 2025, 37.5 hours per week.
Reports to: ProgramManager
Compensation: $27.92-$29.60 

Job Summary:

As a member of the Phoenix Society,Clinical and Outreach Teams based out of the Abbotsford Community Hub, the IntegrationSupport Worker provides a variety of services to those living with viralhepatis and/or HIV currently incarcerated, or recently released into communitywith connections to information about blood borne diseases, communityreferrals, treatment plans, and case planning. This role includes,facilitation, transportation supports, statistic collection, education,outreach and evaluating service delivery. Please note that the position istemporary and will end on March 31st, 2025.

Responsibilities: 

Client Services

·Liaise withother support workers, medical providers and agencies, providing one-on-onesupport to clients who are currently incarcerated and support with transitionalplans to continue their medical treatment once released
· Outreachinto Federal Institutions, providing discharge planning for inmates who arediagnosed with HCV or at risk of infection
· Inpartnership with the BCCDC, will deliver educational programming both incorrectional environments and in community
· Providingaccessible and stigma-free Point-of-Care testing for HCV.
· Perform newclient intakes as assigned
· Create andmaintain client case planning documentation
· Create,include and liaison with the peer support committee
· DistributeHarm Reduction supplies and resource materials
· Providetransportation to high-risk clientele for medical care and appointments using personalvehicle, or company vehicle, if available
· Maintainaccurate case notes and statistics regarding program activities, number ofparticipants, contact and referral information, etc.
· Maintainconfidentiality and professionalism at all times

Operations

·Identify areas for improvement and increasedefficiency in program operations, services offered, reporting and reports tosupervisory positions
· Follow andimplement universal precautions and infection control adhering to all healthand safety protocols
· Ensure safehandling of sharps containers and other equipment
· Ensure thatprogram regulations, policies and procedures are followed
· Maintain up-to-dateknowledge of internal fire safety policies and procedures, as well as other emergency procedures
· Attendprofessional development trainings as directed
· Organize andassemble monthly administrative reports
· Maintainagency standards of work quality

Administration
· Provideadministrative support, including but not limited to: scheduling, typing,photocopying, attendance at meetings; documentation or data entry; creation ofdocuments; or other duties as assigned
· Provide reports to the Program Manager asrequested/required

CommunityRelations

·Supportorganization of community events and attends events providing the public withinformation and awareness resources
· Facilitationof groups and informational events
· Participatein liaison activities with stakeholders and the broader community in aprofessional manner
· Maintain athorough knowledge of social, economic, recreational, and educational resourcesin the community. Liaise with other outreach workers, medical providers, andFraser Health
· Fosterteamwork within Phoenix Society and with service stakeholders
· Provide thepublic with information and awareness resources by facilitating groups andparticipating in informational events

Qualifications: 

·Post-secondarydiploma (e.g., 2 to 3 years) in social/human sciences, addictions or other equivalenteducation in the medical field such as LPN or Health Care Aide experience
· Note: Preference will be given to those whohave post-secondary education and training relevant to the social service andmedical field. Alternately, those currently pursuing a certification in socialwork, counseling, criminal justice or a related field, or the equivalentcombination of education and experience will be considered for this position.
· Minimum 2 to3 years’ experience supporting vulnerable populations, involved in the criminaljustice system
· Minimum 2 to3 years’ experience working with vulnerable populations and communityresources, preferably with clients living with HCV/HIV
· Understandingof HIV and Viral Hepatitis transmission and treatment is an asset
· Demonstratedunderstanding of the criminal justice system
· Satisfactorycompletion of a criminal records check with vulnerable sector screening isrequired; ability to obtain Federal Clearance
· Satisfactorycompletion of Employee Immunization Record form is required
· First Aid 1and Current CPR certificate is required
· Valid driver’slicense accompanied by an approved driver’s abstract is required

Skills & Knowledge

Knowledge of Windows, Microsoft Word, Excel, and database management systems Knowledge of case management processes and procedures; trained and experienced in professional record keeping, report writing and statistics High level of integrity and dependability with a strong sense of urgency and results-orientation

·Strongproblem solving, analytical, and creative skills with the ability to exercisesound judgement and make decisions based on accurate and timely analysis

Strong interpersonal skills and ability to communicate effectively in writing and verbally in English Ability to engage, facilitate, support, empower and increase motivation for change; actively

·Involvingthe residents/alumni in the change process and encouraging the resident to takeresponsibility for the outcomes they achieve

Ability to form effective collaborative relationships with clients utilizing strong relationship-building and de-escalation skills Ability to work in a trauma-informed framework Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

·Demonstratesinitiative, flexibility, adaptability and resourcefulness
· Activelyseeks and incorporates feedback to inform continuous self-improvement
· Sets goals,creates and implements action plans, monitors progress, and evaluates results
· Adeptlymanages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

·High-degree ofrelevant and current job knowledge and skill
· Consistentlyproduces accurate, thorough, high-quality work in a timely manner
· Builds and promotesa culture of health and safety in the workplace
· Implements andenforces best practices in health and safety within the workplace

Judgement & Decision-Making

Models independent thinking and creativity Demonstrates effective problem-solving skills Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

·Expresses themselvesclearly and professionally both verbally and in writing
· Displays highemotional intelligence; uses tact and diplomacy in dealing with sensitive,complex and confidential situations
· Has a manner, styleand presence that makes a positive impression
· Listens to andconsiders others’ views 

Personal Leadership

·Models theorganization’s core values of social justice, teamwork, social innovation, andstrength-based practices
· Fosters enthusiasm,energy and commitment
· Takes responsibilityfor personal actions, performance and health
· Is reliable andaccountable; shows up on time ready to work 

Teamwork & Collaboration

·Effectively workswith their colleagues to ensure organizational success
· Champions positiveworking relationships with staff and external stakeholders
· Supports anenvironment of openness, and champions teamwork and communication acrossprograms
· Leverages theexpertise and experience of others for organizational success.

Salary for this role is between $27.92-$29.60per hour.

CLOSING DETAILS

Closing Date: Internal applications will be accepted until May 4 th,2024, at 5:00pm.

All employees, including laid off and displaced employees, are entitledto apply on the vacancy and be considered pursuant to the provisions of Article12.9.” Internal applicants must notify manager of intent to apply.

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