Application Support Analyst

1 month ago


Montreal, Canada Groupe SII Full time

Partenaire technologique des grandes entreprises depuis 9, le Groupe SII est au cœur de l'économie de l'innovation avec collaborateurs, une présence internationale dans pays, et un chiffre d’affaires supérieur à millions de dollars canadiens. SII Canada, installée à Montréal et Toronto, a pour objectif d'apporter des solutions à forte valeur ajoutée à ses partenaires/clients dans les métiers de l'ingénierie et des technologies de l’information. SII Canada c'est surtout de l’agilité, de la technicité et des métiers passionnants qui génèrent expériences et opportunités de carrières..

About the job: 

What will be your day-to-day?

Your responsibilities include, but are not limited to, the following:

Support users of regulatory reporting and trading applications. Monitor processes and infrastructure.  Manage the resolution, tracking and documentation of incidents and requests.  Communicate with users and other teams.  Participate in Change Management / Release Management (CMRM) processes. Contribute to development projects within an agile team.  Execute quality, non-regression and post-deployment tests.  Contribute to the continuous improvement of our applications, operations infrastructure, processes, and documentation.  Conduct data analysis for our users or for improvement purposes. 

 
Profile:

Skills and qualifications:
Technical skills:
Must Have: 

SQL - SQL Server, Oracle, PostgreSQL. Linux, Windows, Azure, Hadoop. Support / Ticketing tool. Scripting languages (Bash, Python, PowerShell, etc.).  Autosys or other scheduling tools. Development and deployment toolchains (GIT, Jenkins, XL-Deploy, etc.).

Experience & Competencies:
Must have:

Experience working in a similar role in a complex information system environment. Ability to structure, document, and share knowledge. Familiarity with monitoring and job scheduling concepts. Incident resolution and request handling.

Nice to Have:

Prior experience in a financial environment. Familiarity with ITIL framework. Basic financial / capital market knowledge. Education: Bachelor’s degree in computer science or related field.

Languages: English, French

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.



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