Service Greeter

6 months ago

Burnaby, Canada OpenRoad Auto Group Full time

UNLIMITED POSSIBILITIES AHEAD.

Position: Greeter
Status: Full-Time

Dealership: OpenRoad Audi Boundary
Department: Service

Compensation: $18.50-$19 per hour

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

A Career at OpenRoad Means You’ll Enjoy:

Opportunity to work with a variety of OEM BRANDS including Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Footwear Subsidy, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, & a Tool Allowance.  Internal and external, training & development opportunities for skill development and growth Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Comprehensive Extended Health and Dental plan, tailored toward Associate wellness Recognition and Engagement Events And more

ROLE & RESPONSIBILITIES:

Greet prospective customers and determine the nature of their visit. Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor. Answer basic customer inquiries and refer more extensive inquiries to the appropriate person. Control and track loaner vehicles and their conditions, and assist in moving loaner and guest vehicles into designated areas. Perform customer follow up duties by phone. Keep customer lounge area presentable and tidy, including stocking coffee area. Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask. Professional personal appearance. Customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped. Exceptional interpersonal and communication skills (oral and written). Ability to work well with both customers and colleagues, and maintain relationships. Must be able to work in an active, social atmosphere without being distracted. Willingness to work outside. Have a valid British Columbia Driver’s License Class 5 with a clean drivers abstract.

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