Customer Support Manager – Manufactured Products

3 weeks ago

Regina, Canada Brandt Full time

Customer/Product Support

Regina, SK • ID: 7596-046 • Full-Time/Regular

Brandt is currently seeking a dedicated and results-oriented Customer Support Manager - Manufactured Products.

This role is pivotal in driving the growth and development of our manufactured products parts sales and margin. You will collaborate closely with our Area Managers of Product Support, Territory Managers, and the Customer Support Centre resources to successfully achieve our objectives. The primary focus will involve setting dealer expectations and scorecards, designing training plans, implementing effective parts sales and stocking programs, and developing a robust dealer support business plan for our manufactured products.

DUTIES & RESPONSIBILITIES:

Formulate and implement annual business plans for manufactured products dealer support. Develop and implement a comprehensive Dealer Scorecard system to effectively monitor and measure key performance metrics. Establish and oversee a Dealer Training program to enhance dealer capabilities and knowledge. Support the hiring process of Area Managers of Product Support in all U.S. and Canadian regions. Create and execute a structured onboarding program for new Area Managers of Product Support, facilitating a seamless transition and ensuring superior support to Brandt dealers and customers. Provide dealers with targeted parts programs to drive sales and optimize stocking levels. Offer comprehensive dealer support during new product/model market launches. Promote customer parts sales for our Direct Customer Channel. Collaborate with Area Managers of Product Support to successfully onboard new dealers, enabling exceptional support to Brandt customers. Conduct periodic dealer visits with Area Managers of Product Support within the various regions to gain in-depth understanding of customer needs and proactively address any support issues. Work closely with the Parts Department to provide dealers with parts stocking lists to effectively support field units. Conduct thorough market intelligence activities to analyze competition, customers, pricing, and industry trends. Analyze dealer sales and margin data to identify growth opportunities as well as warranty and PIP (Product Improvement Program) data to identify areas for improvement. Achieve revenue and margin growth objectives for Parts and Service, contributing to overall business success. Execute goals outlined in the Annual Business Plan.

#LI-onsite


Required Skills

As a leader in Customer Parts and Service Support for the Manufactured Products division, the ideal candidate for this role must possess:

A deep commitment to providing outstanding customer service. Demonstrate excellent organizational skills and the ability to work independently while collaborating effectively within a highly motivated team. Strong communication, presentation, and interpersonal skills, with a focus on customer service, business acumen, and negotiation abilities. Exceptional organizational abilities, enabling an ability to thrive under time pressure and effectively manage multiple projects concurrently. Demonstrate creativity, self-motivation, and the ability to work effectively both independently and collaboratively as part of a team. Strong interpersonal and presentation skills. Adaptability to changing priorities and a strong sense of accountability for meeting deadlines. Exceptional decision-making and innovative problem-solving skills leading to successful resolutions. Proficiency in process design, development, execution, and management to drive efficiency and productivity. Strong collaboration and relationship-building skills, fostering strong partnerships and leveraging influence to drive results. Skilled in maintaining executive-level relationships with key customers.

Required Experience

A background in the Agriculture and/or Construction sector is essential. A post-secondary education in business, engineering, sciences, or related experience is preferred, candidates with a combination of education and a proven track record in dealership relationship management and dealer sales will also be considered.

  • Customer Support Manager – Manufactured Products

    3 weeks ago

    Regina, Canada Brandt Full time

    Brandt is currently seeking a dedicated and results-oriented Customer Support Manager - Manufactured Products.This role is pivotal in driving the growth and development of our manufactured products parts sales and margin. You will collaborate closely with our Area Managers of Product Support, Territory Managers, and the Customer Support Centre resources to...

  • Product Manufacturing Analyst

    3 weeks ago

    Regina, Canada Brandt Full time

    Brandt is currently seeking a Product Manufacturing Analyst for our Regina, SK location. The Product Manufacturing Analyst is responsible to develop and maintain routings and standard times for all manufactured products at Brandt and insure the standard costs of all manufacturing work centers is accurate.  This will require working with the Manufacturing...

  • Director of Product Support

    2 weeks ago

    Regina, Saskatchewan, Canada Ag Jobs Canada Full time

    Job DescriptionThe Director of Product Support - Agriculture provides leadership and direction for Brandt's parts and service support functions. You are primarily responsible for the profitability of the parts and service business in the AG locations. This position develops our strategic business plan and oversees development of support capabilities of...

  • Product Specialist

    7 days ago

    Regina, Canada Regina Motor Products (1970) Ltd Full time

    Job Responsibilities - Responsible for the sale or lease of new and pre-owned vehicles. - Attention to customer needs and satisfaction during the sales process is required. - Maintain customer databases, including owner follow-up. - Establish and maintain exceptional product knowledge of our brand and competing brands as well. - Must work well in a team...

  • Director of Product Support

    2 weeks ago

    Regina, Canada Medisca Pharmaceuticals Inc. Full time

    The Director of Product Support – Agriculture provides leadership and direction for Brandt’s parts and service support functions. You are primarily responsible for the profitability of the parts and service business in the AG locations. This position develops our strategic business plan and oversees development of support capabilities of staff. The AG...

  • Director of Product Support

    2 weeks ago

    Regina, Canada Medisca Pharmaceuticals Inc. Full time

    The Director of Product Support – Agriculture provides leadership and direction for Brandt’s parts and service support functions. You are primarily responsible for the profitability of the parts and service business in the AG locations. This position develops our strategic business plan and oversees development of support capabilities of staff. The AG...

  • Director of Product Support

    2 weeks ago

    Regina, Canada Medisca Pharmaceuticals Inc. Full time

    The Director of Product Support – Agriculture provides leadership and direction for Brandt’s parts and service support functions. You are primarily responsible for the profitability of the parts and service business in the AG locations. This position develops our strategic business plan and oversees development of support capabilities of staff. The AG...

  • Director of Product Support

    2 weeks ago

    Regina, Canada Ag Jobs Canada Full time

    Job DescriptionThe Director of Product Support - Agriculture provides leadership and direction for Brandt's parts and service support functions. You are primarily responsible for the profitability of the parts and service business in the AG locations. This position develops our strategic business plan and oversees development of support capabilities of...

  • Director of Product Support

    2 weeks ago

    Regina, Canada Brandt Full time

    The Director of Product Support – Agriculture provides leadership and direction for Brandt’s parts and service support functions.   You are primarily responsible for the profitability of the parts and service business in the AG locations. This position develops our strategic business plan and oversees development of support capabilities of staff. The...

  • Manufacturing Engineering Manager

    4 weeks ago

    Regina, Canada Brandt Full time

    Job Description This position is responsible for leading the activities of a central manufacturing engineering team that is focused on corporate projects with the goal of advancing manufacturing operations giving Brandt a clear competitive advantage and which consistently delivers high quality, timely products at the lowest possible cost. Duties &...

  • Manufacturing Engineering Manager

    3 weeks ago

    Regina, Canada Brandt Full time

    This position is responsible for leading the activities of a central manufacturing engineering team that is focused on corporate projects with the goal of advancing manufacturing operations giving Brandt a clear competitive advantage and which consistently delivers high quality, timely products at the lowest possible cost.DUTIES & RESPONSIBILITIESCoordinate...

  • Product Support Technician

    2 weeks ago

    Regina, Canada Degelman Industries LP Full time

    Description: Reports to: Service Manager Responsibilities: Service & Support customers and dealer network both in person and over email and phone Diagnose and complete warranty repairs in the field and shop Collaborate with R&D in new product testing and current product improvements Engage in field demos and training sessions both...

  • Manufacturing Engineer Lead

    1 week ago

    Regina, Canada Brandt Full time

    Engineering & Design Regina, SK • ID: 8121-046 • Full-Time/Regular This position is responsible for leading the activities of a local manufacturing engineering team in a Brandt manufacturing facility with the goal of aligning and executing on strategic manufacturing initiatives giving Brandt a clear competitive advantage and which consistently delivers...

  • Manufacturing Engineer Lead

    1 week ago

    Regina, Canada Brandt Full time

    Engineering & Design Regina, SK • ID: 8121-046 • Full-Time/Regular This position is responsible for leading the activities of a local manufacturing engineering team in a Brandt manufacturing facility with the goal of aligning and executing on strategic manufacturing initiatives giving Brandt a clear competitive advantage and which consistently delivers...

  • Manufacturing Engineer Lead

    1 week ago

    Regina, Canada Brandt Full time

    Engineering & Design Regina, SK • ID: 8121-046 • Full-Time/Regular This position is responsible for leading the activities of a local manufacturing engineering team in a Brandt manufacturing facility with the goal of aligning and executing on strategic manufacturing initiatives giving Brandt a clear competitive advantage and which consistently delivers...

  • Manufacturing Engineer Lead

    3 weeks ago

    Regina, Canada Brandt Full time

    This position is responsible for leading the activities of a local manufacturing engineering team in a Brandt manufacturing facility with the goal of aligning and executing on strategic manufacturing initiatives giving Brandt a clear competitive advantage and which consistently delivers high quality, timely products at the lowest possible cost.DUTIES &...

  • Manufacturing Engineer

    3 weeks ago

    Regina, Canada Brandt Full time

    Brandt is currently seeking a Manufacturing Engineer with a focus on automation to join their Plant Design & Integration Team. The Manufacturing Engineer will be responsible for working with Design Engineering, Tooling/Fixturing and Operations to scale up robotic welding operations, optimize product quality, and implement design for manufacturing...

  • Field Sales Representative

    3 days ago

    Regina, Canada Kruger Products Full time

    At **Kruger Products** we have a shared vision for greatness. We manufacture some of North America’s most popular tissue brands - Cashmere®, Purex®, Scotties®’, SpongeTowels®, White Cloud®, as well as products for use away from home. We always want to do better for our customers and our world. The awards we’ve earned remind us that our hard work...

  • Rigger/warehouse (Manufacturing) Labourer

    3 days ago

    Regina, Canada Northern Strands Full time

    Northern Strands is currently recruiting to fulfill the role of a **Rigger/Warehouse (Manufacturing) Labourer **for our Regina Branch. This position is primarily responsible for building wire rope slings and rigging assemblies, building chain rigging assemblies, and spooling rope. The Rigger/Warehouse position is an integral part of our team and contributes...

  • Sales Manager

    4 weeks ago

    Regina, Canada Reed Leisure Products Full time

    Reed Leisure products has an immediate opening for a Sales Manager who understands what customers expect and how to manage those expectations. Our growth has been phenomenal and our expansion plans require us to hire the best! The sales Manager should have significant experience in the recreation industry. The individual must have strong leadership and...