Homeowner Experience Specialist

Found in: Talent CA C2 - 2 weeks ago

Edmonton, Canada Qualico Canada Full time

Job Overview

Reporting to the Manager, Experience, serviceQ, as the Homeowner Experience Specialist (Walkthrough Coordinator) you will oversee the homeowner experience and maintain positive relationships with clients. You also act as the main point of contact for homeowners post-occupancy and address their concerns in a professional and timely manner. 

Your day-to-day responsibilities will include:

Providing excellent customer service to effectively resolve homeowner experience issues. Managing Customer Satisfaction Survey Score to ensure defined serviceQ goals are achieved. Conducting orientations and completing warranty close-out inspections to prepare deficiency lists. Acquiring and distributing warranty certificates to applicable business units. Reviewing job files and confirming with homeowners on completion of addendum or upgrades, and documenting homeowner interaction accordingly. Completing homeowner check-ins, and acting as a liaison between homeowners and related parties to clarify and coordinate service requests. Assisting in the development of homeowner experience processes and collateral. Facilitating homeowner education to promote proper maintenance of home systems. Updating homeowner manuals and online portal, and ensuring homeowners comprehend warranty guidelines, company policies and procedures. Promoting a safe work environment and adhering to Qualico’s Safety Program and relevant safety regulations. Providing supports to other projects or duties as assigned. 

As our ideal candidate, you are…

A strong communicator; you clearly express your thoughts in conversation and in written communication.An active listener; you seek to understand and listen to others in a non-judgmental way.Mindful; you respect diversity and deal with sensitive situations using high degree of integrity.Excellent service oriented; you handle relations with customers, internal and external parties with tact and diplomacy.A creative problem solver; you think outside the box for solutions without fear of failure.

Essential Requirements

High School Diploma, or equivalent.Minimum 3 years of experience related to new home sales, hospitality concierge, construction warranty or home inspections. Valid driver’s licence and access to reliable vehicle.Satisfactory verification of criminal record check.Proficient in Microsoft Office Programs (Outlook, Word, Excel, PowerPoint, SharePoint and Teams) and construction management software (NewStar, On-Location Warranty, BuildPro or similar).

Preferred Qualifications 

Certificate/Completion of Dale Carnegie Customer Service Training and Insights Discovery training.

What We Value

Creating trusting and successful working relationships.Setting clear, measurable and achievable goals. Cooperating with team members in an open, positive and respectful manner.Staying current with technical job skills.Consistently meeting customer expectations.Taking responsibility for the outcomes of decisions and actions. 

Work Conditions

You primarily work on site in completed homes doing walkthroughs with new homebuyers. Travel to regional offices and overtime may occasionally be required.

  • New Home Sales Assistant

    5 days ago

    Edmonton, Canada Park Royal Homes Full time

    **Your Role** Assist our New Home Specialists in leading homeowners through the purchase, selection, construction, and post occupancy process of building a new home. For those who are passionate about housing, this is a great way to segway into the industry while at your current job. **Your Responsibilities** - Professionally greet potential...

  • Customer Experience Specialist

    5 days ago

    Edmonton, Canada Eden Textile Full time

    **Eden Textile - Customer Experience Specialist** **Location: Edmonton, AB** **Employment Type: Full-time** With its Head Office located in Edmonton, AB, Eden Textile provides têxtile solutions for a variety of businesses and industries across Canada. As a leader in the têxtile sector, Eden is currently recruiting Customer Experience Specialists (CES)...

  • Client Experience Specialist

    5 days ago

    Edmonton, Canada Baker Tilly Canada Full time

    **Client Experience Specialist** **Edmonton, Alberta, Canada**: Current Opportunities Do you **strive to provide excellence** in all that you do? Are you a **forward-thinking, tech-savvy** individual ready to build your career? If you answered **YES** to the above, we want **YOU!** Baker Tilly RSG LLP is currently looking for a self-motivated, tech-savvy...

  • Marketing Specialist

    1 day ago

    Edmonton, Canada Durabuilt Windows and Doors Inc Full time

    **Our values are at the core of everything we do!** - **INNOVATIVE. **Think ahead to stay ahead. - **DRIVER. **Stay hungry and act with urgency. - **OWNERSHIP. **No excuses. 100% accountability. - **CARING. **For employees, partners and community. - **INDIVIDUAL. **We work with great people and expect a lot from them We are one of Western Canada’s largest...

  • Customer Experience Specialist

    20 hours ago

    Edmonton, Canada EDEN TEXTILE Full time

    **Skylark+Owl Linen Co. - Customer Experience Specialist** **Location: Edmonton, AB** **Employment Type: Full-time** **Responsibilities**: - Order Entry - Marketing Support: Content Creation using Canva to create visual content Online Shopify Store development - minor updates to product pages, uploading images - Returns management - Quality assurance -...

  • Service Experience Specialist

    5 days ago

    Edmonton, Canada SUBARU CITY Full time

    Job Title: Service Experience Specialist Location: On-site - Edmonton, AB Join our team at Subaru City in Edmonton, AB as a Service Advisor and put your customer service skills to work! As a Service Advisor, you'll be responsible for booking customer service appointments and answering any questions they may have about the services required. You'll also be...

  • Inside Sales Support

    4 days ago

    Edmonton, Canada Pella Windows & Doors Full time

    **Inside Sales Support / Showroom Specialist** Pella Windows & Doors of Western Canada is currently looking for someone that is eager to engage with decision makers within the building and construction industry and consumers looking for high end quality windows and doors, while also being a team-centric individual that eager to support our experience sales...

  • Inside Sales and Showroom Specialist

    4 days ago

    Edmonton, Canada Pella Window & Doors Western Canada Full time

    **Inside Sales Support / Showroom Specialist /Customer Service** Pella Windows & Doors of Western Canada is currently looking for someone that is eager to engage with decision makers within the building and construction industry and consumers looking for high end quality windows and doors, while also being a team-centric individual that eager to support our...

  • Marketing Specialist

    Found in: Talent CA C2 - 2 days ago

    Edmonton, Canada Durabuilt Windows & Doors Full time

    Job Description Our values are at the core of everything we do! INNOVATIVE. Think ahead to stay ahead. DRIVER. Stay hungry and act with urgency. OWNERSHIP. No excuses. 100% accountability. CARING. For employees, partners and community. INDIVIDUAL. We work with great people and expect a lot from them We are one of Western...

  • Entry Level Sales Representative

    2 weeks ago

    Edmonton, Canada Firefly Solar Inc. Full time

    Role Overview: As a Customer-Facing Lead Generation and Relationship Building Specialist, you will play a crucial role in driving our business growth by generating high-quality leads and building strong relationships with prospective and existing customers. This position requires a proactive and customer-focused approach, as you will be responsible for...

  • Bilingual Inbound Customer Service

    Found in: Talent CA C2 - 2 weeks ago

    Edmonton, Canada MCAP Full time

    The Role As an energetic, self-driven individual you will Resolve delinquent accounts (1 to 30 days) through collections/alternate arrangements Work with homeowners to prevent future arrears Resolve homeowner inquiries pertaining to:Lapsed Home InsuranceCondominium and Tax ArrearsShortfalls at Payout Handle Inbound Calls and Emails to Resolve...

  • Internal Medicine Specialist

    2 weeks ago

    Edmonton, Canada Clearwater Specialist Center Ltd. Full time

    Education: Earned doctorate degree - Experience: 1 year to less than 2 years **Tasks**: - Act as consultants to other physicians - Diagnose and treat diseases and physiological or psychiatric disorders - Order laboratory tests, X-rays and other diagnostic procedures - Prescribe medication and treatment and refer patients for surgery **Certificates,...

  • internal medicine specialist

    Found in: Talent CA 2 C2 - 3 days ago

    Edmonton, Canada Clearwater Specialist Center Ltd. Full time

    Education: Earned doctorate degreeExperience: 1 year to less than 2 yearsTasksAct as consultants to other physiciansOrder laboratory tests, X-rays and other diagnostic proceduresCertificates, licences, memberships, and courses Royal College of Physicians and Surgeons of Canada Certification ExaminationWork conditions and physical capabilitiesWork under...

  • internal medicine specialist

    Found in: Talent CA 2 C2 - 2 days ago

    Edmonton, Canada Clearwater Specialist Center Ltd. Full time

    Education: Expérience: EducationEarned doctorate degreeTasksAct as consultants to other physiciansOrder laboratory tests, X-rays and other diagnostic proceduresCertificates, licences, memberships, and courses Royal College of Physicians and Surgeons of Canada Certification ExaminationWork conditions and physical capabilitiesWork under pressureHand-eye...

  • internal medicine specialist

    Found in: Talent CA 2 C2 - 2 weeks ago

    Edmonton, Canada Clearwater Specialist Center Ltd. Full time

    Education: Earned doctorate degreeExperience: 1 year to less than 2 yearsTasksAct as consultants to other physiciansDiagnose and treat diseases and physiological or psychiatric disordersOrder laboratory tests, X-rays and other diagnostic proceduresPrescribe medication and treatment and refer patients for surgeryCertificates, licences, memberships, and...

  • internal medicine specialist

    Found in: Talent CA 2 C2 - 5 days ago

    Edmonton, Canada Clearwater Specialist Center Ltd. Full time

    Education: Expérience: EducationEarned doctorate degreeTasksAct as consultants to other physiciansDiagnose and treat diseases and physiological or psychiatric disordersOrder laboratory tests, X-rays and other diagnostic proceduresPrescribe medication and treatment and refer patients for surgeryCertificates, licences, memberships, and courses Royal College...

  • Marketing Specialist

    Found in: Whatjobs CA C2 - 5 hours ago

    Edmonton, Canada 952637-4 Full time

    Our values are at the core of everything we do! INNOVATIVE. Think ahead to stay ahead. DRIVER. Stay hungry and act with urgency. OWNERSHIP. No excuses. 100% accountability. CARING. For employees, partners and community. INDIVIDUAL. We work with great people and expect a lot from them We are one of Western Canada’s largest window and door...

  • Marketing Specialist

    Found in: Appcast CA C2 Glassdoor - 5 hours ago

    Edmonton, Canada 952637-4 Full time

    Our values are at the core of everything we do!INNOVATIVE. Think ahead to stay ahead.DRIVER. Stay hungry and act with urgency.OWNERSHIP. No excuses. 100% accountability.CARING. For employees, partners and community.INDIVIDUAL. We work with great people and expect a lot from themWe are one of Western Canada’s largest window and door manufacturers servicing...

  • Marketing Specialist

    Found in: Appcast CA A2 P - 16 hours ago

    Edmonton, Canada 952637-4 Full time

    Our values are at the core of everything we do!INNOVATIVE. Think ahead to stay ahead.DRIVER. Stay hungry and act with urgency.OWNERSHIP. No excuses. 100% accountability.CARING. For employees, partners and community.INDIVIDUAL. We work with great people and expect a lot from themWe are one of Western Canada’s largest window and door manufacturers servicing...

  • Member Experience Specialist

    5 days ago

    Edmonton, Canada Alberta Bottle Depot Association Full time

    **You know great service experiences can instantly build rapport and make a difference in every interaction. You appreciate connecting with a wide variety of people and you’re keen to help your clients get results. If this is you, then you may be our member-based association’s new Member Experience Specialist!** **What you need to know** We are a...