Operations Supervisor

3 weeks ago

Québec City, Canada Metro Supply Chain Full time

Operations Supervisor

Quebec City Area, QC, Canada Req #2879 Friday, May 10, 2024

Join our team

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

RESPONSIBILTIES

Plan team manpower requirements to ensure production targets are met within the budgeted cost structure. Organize team meetings to effectively communicate relevant information to all employees. Assign and monitor operators and warehouse staff the time required to complete tasks, noting assigned tasks, and communicating approximate time of completion. Ensure that service level requirements are met for all inbound and outbound shipments. Ensure that staging, picking, and packing procedures are followed, and that overall production meets or exceeds customer quality standards.  Flag priority orders and revise schedules to accommodate outgoing orders. Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations in an appropriate and timely manner, supported by adequate documentation. Maintain close interaction with customers to develop strong relationships while assessing service needs; communicate as appropriate. Maintain a clean and safe work environment. Carry out the duties of a supervisor under the Occupational Health and Safety Act, including legislation relating to safety, violence, and harassment. Assume other related responsibilities as required.

EXPERIENCE

Five (5) years' experience in distribution (3PL experience would be an asset). At least two (2) years supervisory experience, preferably in a 3PL operations role. Experience in e-commerce would be an asset. At least one year's experience in a warehouse environment using material handling equipment.

COMPETENCIES

Customer Centricity Fostering Culture Collaboration Problem Solving & Decision Making Managing Through Change Developing Self & Others Planning & Results Orientation Communication Always Improving Mindset Business & Financial Savvy

EDUCATION

A college diploma in business management with a specialization in logistics management or equivalent experience is preferred.

Why Join Us

Work in an environment where safety is our first priority The opportunity to build a career with a growing company Medical, dental, and vision coverage for you and your family Life and disability insurance Wellness programs to support your family’s well-being A Retirement Savings Program with a company match Company team wear allowance Employee Appreciation Day Company sponsored social events Community volunteering 

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