Human Resources Business Partner

Job Description

Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also Canada’s Best Employers Forbes 2023 list. 

A word from Karl Frank, the Managing Director of the Specialty Rx Division

During my education at the University of Alberta, I was drawn to pharmacy because of a keen interest in sciences such as chemistry as well as healthcare, but as I started my career, I began to appreciate the complexities and satisfaction of running a business. The majority of the 11,000 pharmacies in Canada operate as private businesses and while pharmacists are viewed as the medication experts in the health system, the core funding model is still largely tied to the dispensing and cost of the medication. However, over the past 25 years, things have changed, and especially during the past two years when Canadians have relied on pharmacies as integral community health hubs for Covid-19 vaccines and testing. In provinces across Canada, pharmacists can bill to refill prescriptions, manage medication reviews, independently prescribe, order and interpret lab tests, conduct point of care testing, administer vaccines and injections as well as many other services.

From my start as a pharmacist to leading the Bayshore Specialty Rx division with over 200 pharmacists, pharmacy technicians, pharmacy assistants and support staff in 11 specialty pharmacies across Canada, I feel very proud to be in a profession which means so much more than dispensing medications. From the time a medication is prescribed, to its dispensing, delivery, and ultimate administration, each member of our team has the health and wellbeing of the patient as their top priority.

A very important part of our work at Bayshore pharmacies is to ensure patients are informed and educated about the safety and efficacy of the drug and their health condition as well as managing any of the side effects. Specialty drugs prescribed by specialists are used to manage complex conditions such as cancer, multiple sclerosis and rheumatoid arthritis and may require special storage, handling and administration. Often these drugs are infused or injected with the help of a nurse or require lab testing and coordination and many other health services. Our support includes managing patient assistance programs to help coordinate the complexity of funding, lab testing, nursing and pharmacy services required for the management of these complex drugs.

Our services also include Bayshore Express Pharmacy to dispense medication and diabetes supplies across the country and is led by pharmacists with expertise in diabetes and geriatric care. We’ve recently introduced the CarePack Medication Management system to provide strip packaging of medications customized to the individual needs of our homecare patients who have difficulty managing their medications.

Our pharmacy also services five health regions in Ontario to provide sterile product compounding, infusion equipment and medical supplies to patients in the home, often within a tight four-hour time frame. In August of 2021, Bayshore Compounding Solutions (BCS), a division of Bayshore Specialty Rx, received approval from the Ontario College of Pharmacists for its new Drug Preparation Premises (DPP). DPP facilities must meet rigorous quality standards in order to provide bulk compounded medications that are intended to support hospitals and pharmacies. Bayshore Compounding Solutions is one of only a handful of such facilities in Canada.

The Opportunity

The Human Resources team supports the Bayshore Specialty RX division in all fundamentals of HR including, but not limited to, implementing national and local HR strategies in the areas of employee relations and engagement, performance and change management, reward and recognition, training and development, recruitment, selection, retention, and compensation. The team provides guidance, direction, and support in employee and leader inquiries, and supports in rolling out various HR programs and initiatives, while incorporating and promoting a positive culture.

Key Responsibilities
Reporting to the Senior Human Resources Business Partner, the HR Business Partner will work with leaders and their teams to drive HR excellence in alignment with Bayshore’s values, culture, and specific business objectives. The HRBP will be responsible to respond to leader inquires and provide guidance in accordance with provincial/ municipal legislation and Bayshore policies. In this role, you will also be responsible to identify, strategize and execute solutions in achieving company and departmental objectives.

Key areas of focus:
• Partner with senior leaders and their leadership team to understand their business operations 
• Working closely with cross functional teams to collaborate on HR initiatives and implementation on new and existing process improvements.
• Review and analyze business metrics including but not limited to, retention, productivity, safety, culture and employee experience in order to recommend systemic improvements.
• Recommend HR strategies to foster HR excellence and consistency to deliver the most value to the division’s operations.
• Integrate and share HR best practices across division while also seeking innovative HR solutions to ensure the highest return on investment in alignment with Bayshore’s culture and values.
• Participates in promoting and enforcing health and safety initiatives and legislation within the divisions.
• Coach, mentor and empower division’s management and HR representatives to resolve complex employee relations concerns, including disciplinary action and terminations in alignment with legislative requirements of that province.
• Act as the specialist Lead for National HR programs/projects as assigned.
• Establish a collaborative working relationship with leadership and human resources representatives in order to be seen as a key contact in advising on human resources aspects as required.
• Prepare managers, supervisors and human resources representatives to address and resolve employee issues by recommending, developing and conducting training programs, reviewing proposed decisions and actions to ensure consistency and fairness in application.
• Adhere to, educate the division on, and make recommendations to enhance policies and current practices.
• As the organization puts in place new national programs, support change at the local level, devise change management and communication strategies to ensure the change is as seamless as possible.
• Implement national HR strategies to meet our mandate of being a “Great Place to Work” while keeping in mind local need.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.

Education and Qualifications
• Post secondary education in Human Resources and 
• Certified Human Resources Professional preferred or working towards the designation is an asset.

Experience
• A minimum of 5 years progressive Human Resources experience preferably within a multi-location service-driven enterprise. 
• Familiar with relevant provincial and municipal legislation including labour codes, employment standards, human rights, employment and pay equity and health and safety across all provinces in Canada.
• Outstanding interpersonal skills, including listening and counseling skills, demonstrated across all levels of an organization
• Demonstrated ability to solve sophisticated problems using creativity, strong independent judgment and analysis

Job Qualification

Qualifications & Experience Profile
• 5+ Years of progressive HR experience across multiple HR disciplines 
• Completed post-secondary education preferably in Business
• CHRP Designation preferred 
• Bilingual (French/English) would be an asset
• Experience working in a unionized and non-unionized environment 
• Knowledge of the HealthCare sector would be an asset
• Ability to consult, impact and influence at senior levels
• Excellent communication skills (listening, verbal, written, presentation preparation and delivery, and facilitation) 
• Demonstrated leadership skills and experience working on highly confidential and sensitive business matters with executive leaders.
• Exceptional judgment and ability to solve problems that often may set precedent
• Ability to learn/adapt/be resilient in a high growth business environment
• Good relationship management capability and skill at collaborating 
• Proven, progressive experience and demonstrated effectiveness developing HR Strategies 
• Demonstrated ability to build strong relationships and interface effectively with all levels of the organization
• Be a team player with the ability to manage multiple projects/multi-sites

The ideal candidate for this position will possess a strong business acumen as well as deep experience across all dimensions of Human Resources. 

At Bayshore HealthCare, we take pride in creating an inclusive and accessible environment for everyone. Our vision is about being the difference in the lives of those we care for, work with and the communities we serve. 

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. 

Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis. 
Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.