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Analyst
4 months ago
Here is what a typical day looks like
Provide support to end users and escalate tickets as needed, showing a dedication to delivering quality service and products Answer phone calls, emails, chats, and walk up requests for technical support from internal business partners in a way that meets Western's service excellence standards Track the lifecycle of an Incident or Request through our ticketing system Create Knowledge Base articles and Solution articles for internal/external use Provide regular remote desktop support, including O365, office 2010, Office 2016, RDS 2016 and Azure Virtual Desktop environments Help with the installation of in-house and remote hardware and software across the organization’s network. Investigate trends and patterns to identify problems Provide guidance and training to Level 1 Analysts as needed Follow preset instructions for providing access to users and completing Staffing requestsThe value you bring
Service Desk or IT related industry experience is required Experience working with Microsoft productivity tools/Operating Systems, including Windows 10, Microsoft Office 2010 and higher Experience maintaining and troubleshooting hardware issues including, laptops, desktops, printers, mobile devices and phone systems ITIL Experience an asset A+ Certification is an assetFull-time - 37.5 hours/week
Monday to Friday including rotational shift on Saturday This is an in-office position within our Regional office in VictoriaLocation: Victoria, BC
Job Requisition #: 800645
What if I don’t meet every requirement?
If you’re excited about the role but your experience doesn’t check every box – we still encourage you to apply. You may be the right person for this role – or we might have another that suits you even better
At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in If you have questions or require accommodation, please reach out to us.
Health and Wellness
We take pride in providing programs that add value to our people’s lives – after all, they are our greatest asset. Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.
For over 20 years, supporting our local communities has been a part of everything we do – it’s engrained in our culture though the Western Financial Group Communities Foundation.
Note: Please review the Internal Applicant Policy on WestConnect