New Business Administrator

2 weeks ago

Calgary, Canada IA Financial Group Full time

Description

PPI company overview:

is an Insurance Marketing Organization that sits between independent advisors and insurance companies. From coast-to-coast, we provide value-added services and support such as digital tools, education, marketing, and processing, to help Advisors elevate and grow their business with a socially responsible mindset.

At PPI, each day you have the opportunity to make a meaningful difference when you support our independent insurance advisors in providing financial security and peace of mind to their clients: Canadian families and businesses.

When you join PPI you will be part of a diverse, inclusive and equitable place to work that values different perspectives. You will benefit from a culture that is people-focused, inclusive and collaborative with opportunities to learn and develop your skills, develop your career and make a meaningful impact.

Our people drive our progress through innovative ideas and a commitment to excellence. We work hard and always ensure we have fun along the way.

PPI is pleased to provide employees with the flexibility of a hybrid work environment. This role is eligible for working from home up to 3 days per week. 

New Business Administrator (Contract)

The primary focus of the New Business Administrator is to ensure service levels to advisors are maintained and to manage cases from submission to commission as quickly and seamlessly as possible.

The New Business Administrator processes life insurance applications through the appropriate channels resulting in the issue and settlement of policy contracts including conducting appropriate follow up for requested information, data entry, reviewing all incoming mail and determining the appropriate course of action.

This is a contract position for an expected duration of 18 months.

Key Responsibilities:

Process new business applications ensuring issue and settlement processing steps are compliant, accurate and carried out in a timely manner to deliver a positive and value-added experience for advisors and maintain PPI’s service standards

Assume ownership of assigned files, and quality of data, including recognizing any urgencies and assisting in the resolution of problems that may prevent a file from moving through the process as quickly as possible and understanding the downstream impact on reporting and commissions

Order all underwriting requirements where required or confirmation of same when ordered by the advisor ensuring that all medical and/or financial documentation requirements are received and included with applications

Prepare all requirements for mailing to insurance carriers and/or advisors

Build effective relationships with assigned advisors acting as a consistent point of contact throughout the process and responding to queries

Maintain contact between the insurance carrier and the advisor regarding the status of the application; follow up with paramedical facilities and advisors as required, ensuring advisors are updated regularly on current status

Review issued policies to confirm complete accuracy and ensure advisor receives a copy

Settle policies by following up on all outstanding requirements, obtain all necessary signatures

Ensure progress is recorded in WealthServ in a timely manner and per PPI’s service standards

Anticipate the needs of advisors and follow established processes for informing advisors of important details related to underwriting.

Effectively resolve any issues which pertain to cases in underwriting

Verify and update carrier feeds where applicable

Engage in actions that encourage, reflect and align with PPI’s ESG (Environmental, Social and Governance) commitments to our Advisors, their clients and our employees

Additional responsibilities, duties and special projects as identified

Education, Experience and Skills:

A minimum of 2-5 years’ administrative experience, preferably in the insurance industry with an emphasis on new business processes

Industry designation(s) (FLMI, ACS, AIAA) considered an asset

Superior organizational and time management skills with proven ability to handle high volumes of work and tight deadlines

Proven accuracy, attention to detail and data entry skills

Excellent written and verbal communication skills

Strong interpersonal skills with a demonstrated ability to develop and maintain relationships and work within a team environment 

Ability to represent self, office and organization in a professional, positive manner at all times

Ability to handle sensitive and confidential information in a professional manner

Knowledge of WealthServ and Microsoft Office programs; Outlook, Word, Excel and PowerPoint in particular

The expected salary range for this position starts at $45,000 and will be commensurate with the candidate’s experience and skill set.

We thank all applicants for applying, however, only those selected for an interview will be contacted. Your resume may be used for other vacancies.

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