Program Facilitator

5 months ago

Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

Job Summary

:

This position facilitates group-based employment, career and life skills training to ITP and Youth Lead project participants. This position is responsible for providing placement support to Internationally Trained Professionals (mentees), newcomer youth (mentees) and mentors within the social services sector by developing and monitoring placement opportunities.

Job Specific Responsibilities:

Manages mentor caseloads. Performs assessments for mentors and determines their needs. Provides opportunities for employers and mentees to connect through job fairs, meet and greets and other avenues. Develops, reviews and monitors unpaid placement opportunities for ITPs and newcomer youth. Matches mentee skills to mentor needs. Ensures placement mentors are able to provide safe and appropriate placement opportunities. Ensures placement mentors comply with program requirements. Establishes and maintains relationships/partnerships with mentors and relevant agencies that support client needs. Assist program participants to build support networks. Provides direct one-on-one support to mentees in a client-centered manner. Supports mentees in their job search. Provides assistance with intake/assessment processes. Monitors mentee attendance and reports as required. Works in consultation the Employment Counsellor to identify and provide financial supports around childcare and transportation. Develops educational programming or workshops for and/or in consultation with mentees relevant to their labour market integration challenges. Organizes and facilitates workshops using a variety of platforms focused on employment, career, and life skills. Provides practical support, guidance and resources to project participants as needed. Develops specific resources to support participant learning. Collects client information and program data as relevant to the position, contributes to program reporting. Contributes, collects and acts on information using established communication systems. Prepares recommendations with reports and research for program improvements as needed. Works as a member of the Centre team and of the project team. Participates in team and staff meetings and other Centre committees and activities as required.

Position Requirements

Education

Relevant college or university degree, preferably in social science

Professional Experience

3-5 years experience in the following areas:

Working with individuals with newcomers, refugees, Internationally Trained Professionals or other clients with barriers to accessing the Canadian job market Awareness of and sensitivity to issues facing job seekers with barriers to employment Experience working with diverse populations Group facilitation/adult education experience Building sustainable partnership with mentor agencies in the community

Key Competencies

Knowledge of issues, trends and legislation in the employment field and the labour market Excellent documentation and case noting skills Ability to work collaboratively with diverse clientele and colleagues Proven ability to outreach to, and develop partnerships with jobseekers, mentors and stakeholders Understanding of mentoring and volunteer management principles Knowledge of community and social service resources, particularly for job seekers Use tools to manage caseload, understand where clients are in their journey and forecast client outcomes Strong digital literacy, including MS Office suite

Linguistic Profile (for Centres with French Language Service Designations)

Based on New Avenues Linguistics Rating Scale: A+ (highest skill) to C- (lowest skill)

- English (oral expression): A+ (required)

- English (oral comprehension): A + (required)

- English (reading comprehension): A + (required)

Other languages an asset. Multilingual preferred

Personal Suitability/Other Requirements

Ability to work with minimal supervision Valid driver’s license and access to a vehicle as this position requires travel to other sites regularly Monday to Friday days with some flexibility required for occasional Thursday evenings or weekend days Positively contribute to monthly individual and team Key Performance Indicator (KPIs) while managing a challenging workload through prioritization and effective time management Comfortable providing services in a hybrid model or in-person and virtual services from the Employment Centre or off-site locations Excellent interpersonal skills Communication skills, both oral and written, for a variety of audiences Strong organizational and time management skills

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