Customer Success Consultant

3 weeks ago

Markham, Canada Silver Chef Full time

Join our Team 

SilverChef is looking for a Bilingual Customer Success Consultant to join our Markham office This role requires someone with a keen passion for personal development, and comes with hands-on training and development, an amazing work environment, and growth opportunities with an extremely driven and high-energy group. This opportunity is perfect for someone with a sales/customer service background who is amazing with people and is looking to build a long-term career with an awesome company

About us:

SilverChef is a hospitality finance company with a passionate and energetic team. We have been around for over 30 years and have international offices in Australia, New Zealand, multiple offices in Canada and an emerging US presence. This team is driven by a powerful sense of purpose, an encouraging culture, and opportunities to grow into specialized roles. We are also BCorp accredited and have an aggressive growth plan over the next few years.

Check out some of the benefits we offer:

  • Multi-year recipient of Canada's Top Employer Awards
  • Competitive compensation package PLUS bonus component
  • A market leading extended health benefits package, as well as a health and wellness spending account
  • 4 weeks of vacation a year
  • Hybrid work environment
  • We are an accredited BCorp which means we see ‘Business as a Force for Good’

About the role:

The Bilingual Customer Service Coordinator will be assisting customers at each stage of the application process from pre-application through to end-of-contract options; asking qualifying questions and responding to inquiries from new and existing customers; performing various administrative tasks such as creating contracts, payout quotes, and keying in orders into our systems. This role also includes occasional translation support to proof-read French marketing and documentation material to ensure accuracy and business context.

Skills to thrill:

  • Fluent in English and French (both verbal and written)
  • 3+ years experience in customer service, financial services, call center, hospitality, retail and/or administration
  • High level of communication and interpersonal skills including the ability to liaise, advise and interact well with internal and external stakeholders
  • Sound planning, organizational, problem-solving skills and high attention to detail
  • Excellent computer literacy
  • Energetic and flexible team player
  • An insatiable drive for growth and personal development

If this sounds like you, we would love to hear from you

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