Income Analyst
2 weeks ago
Purpose
Contributes to the overall success of the Income department of Scotia Dealer Advantage in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Accountabilities
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Contributes to loan growth and profitability by: Verifying income details and documentation from Dealers and determining customer affordability according to established guidelines; Comparing and contrasting employment, income and loan application information with telephone conversations held between the Income Analyst and dealer, customer’s employer(s) or customer; Reporting and escalating any unusual occurrences or fraudulent activities in the verbal and written employment status and income verification process per established procedures; Referring exception income situations to the Senior Income Analyst, Manager, or GRM ACE, as required for review and resolution. Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. Actively pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
Education & Experience:
Previous experience in a customer service capacity utilizing the telephone as the primary means of communication is preferred. Previous experience in verifying the accuracy of contracts combined with the analysis of income and income sources is preferred. Knowledge of Microsoft operating systems including Word, Excel, Outlook and the Internet.
Working Conditions
Work in a standard office-based environment; non-standard hours do occur sometimes. Hours of operation are to Monday to Saturday -- you will be scheduled within these times.Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.
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