Field Service Technician

4 weeks ago

Toronto, Canada Mettler Toledo Full time

Our Opening and Your Responsibilities

Mettler Toledo is seeking to hire a Field Service Technician who will be responsible for troubleshooting and repairing industry related products, perform calibrations and preventative maintenance duties, in the city of Vancouver and surrounding areas. As a Field Service Technician, you will also resolve first line customer service issues and accurately complete documentation and service reports.
ESSENTIAL DUTIES AND RESPONSIBILITIES 
  • Troubleshoot, install and repair all Mettler Toledo Products within Business Area
  • Responsible for meeting daily service repair needs and driving customer satisfaction
  • Complete installs, repairs, calibrations, customer training, performance verifications and preventative maintenance on equipment in the field to satisfy customer and enhance service profitability
  • Participate in Service sales opportunities and assists with promoting service products
  • Ensure tools and test equipment are properly maintained and calibrated
  • Establish and maintain a close working relationship with Regional Service Leader, Senior FSTs and Support Specialists in order to support the needs of customers and to develop technical product knowledge
  • Provide technical solutions consultant and application support to the customer and sales team, to include technical review of sales orders;
  • Interface with Mettler Toledo sales employees to meet customer requirements, including performing joint sales calls
  • Responsible for or assist with project management activities
  • Assist in effort to modernize, upgrade and convert customer existing equipment
  • Insure vehicle service and maintenance requirements are met

What You Need to Succeed

  • Minimum 2 year college diploma in Engineering/Electronics/Instrumentation Technology and/or Computer Science
  • Experience in a technical support role, technical troubleshooting or technical installation in the industrial electronics technology marketplace. Working knowledge of Production packaging environments in the food industry is beneficial.
  • Experience working within a customer facing service environment is a plus
  • The ability to lift, transport and place test weights and equipment of up to 20 Kg (testing of equipment may require movement of up to 300Kg in 20 Kg increments)
  • Willing to work overtime and up to 50% overnight travel
  • Must be available to work flexible hours and provide on-call standby on a rotational basis
  • Must possess a Valid Driver's License 
  • Must be open to acquiring an Ontario "DZ" commercial driver's license
  • Ability to travel within Canada and the U.S.
  • Must be legally entitled to work in Canada

Our Offer to You

  • Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment 
  • And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing 
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards 
  • A commitment to extraordinary service on our state-of-the-art equipment

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