Consultant, Infrastructure Management

4 weeks ago

Toronto, Canada CIBC Full time

Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu’il faut pour nos clients. 

À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir d’agir. Les membres de notre équipe disposent de ce dont ils ont besoin pour apporter une contribution significative et être valorisés, à la fois pour ce qu’ils sont et ce qu’ils font. 

Pour en savoir plus sur la Banque CIBC, visitez le site .

What You’ll Be Doing

As a member of the Managed Desktop Contact Centre Team you will provide subject matter expertise to medium/large projects/initiatives as they relate to the design, implementation and support of major infrastructure technology through the use of MECM. The Consultant, Infrastructure Management, will focus on building both virtual and physical devices in a Production Contact Centre environment supporting Tier 1 applications. You will play a key role in designing, implementing, and maintaining innovative solutions that enhance our Contact Centre Operations.

How You’ll Succeed

Client engagement – Meet with business partners to understand their priorities, advise them on solutions, and provide answers to any problems in the infrastructure. Extensive Technical Troubleshooting - Strong MECM Troubleshooting knowledge of approaches and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems. Open tickets with 3rd party vendors (MS and Google) and collaborate in collecting logs and troubleshooting until resolution Information Security Management - Knowledge of processes, tools, techniques and practices for assuring adherence to standards associated with accessing, altering and protecting organizational data. Leveraging technology - Strong familiarity of x86 Server Hardware Architecture, Disaster Recovery Concepts, High Availability, IT Audit processes, redundant components and concepts of Virtualization.

Who You Are

You can demonstrate experience in 2-3 years of experience managing and administrating Windows endpoints through MECM including Patching, Software Deployment, Maintenance; Active Directory, Group Policy Objects (GPO), High Availability; Operating System Deployment. In managing and enhancing change management reports. At least 2 years of experience utilizing MS office suite, specifically Teams, Excel and PowerPoint. A strong asset if you have experience utilizing ServiceNow, Global Protect, Intune, and you have knowledge of SCCM/Active Directory and PowerShell scripting. You have a degree/diploma. In Business, Commerce, and/or related program. You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact. You embrace and advocate change. You'll continuously evolve your thinking and the way you work in order to deliver your best. You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. Values matter to you.  You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

Ce que la Banque CIBC vous offre

À la Banque CIBC, vos objectifs sont une priorité. En fonction de vos forces et de vos ambitions en tant qu’employé, nous nous efforçons de créer des occasions qui vous permettront d’exploiter votre potentiel. Notre objectif est de vous offrir une carrière, pas uniquement un chèque de paie.

Nous nous efforçons de vous récompenser de façon personnalisée et pertinente, notamment en vous offrant un salaire concurrentiel, une rémunération au rendement, des avantages bancaires, l’adhésion à un programme d’avantages sociaux*, à un régime de retraite à prestations déterminées* et à un régime d’achat d’actions par les employés, des vacances, du soutien pour votre bien-être et Créateur de moments, notre programme social de reconnaissance basé sur des points.

Grâce à nos espaces et à nos outils technologiques, il devient facile de réunir les grands esprits pour créer des solutions novatrices qui améliorent les choses pour nos clients.

Nous favorisons une culture qui encourage l’expression de vos ambitions au moyen d’initiatives comme la journée Raison d’être, une journée de congé payé dont vous pouvez profiter pour investir dans votre croissance et votre perfectionnement.

* Sous réserve des modalités du régime et du programme

Ce que vous devez savoir

La Banque CIBC s’est engagée à créer un milieu de travail intégrateur où tous les membres de l’équipe et les clients se sentent à leur place. Nous recherchons des candidats dotés d’un large éventail de compétences et offrons une expérience accessible aux candidats. Si vous avez besoin d’une solution d’adaptation, écrivez à .

Vous devez être légalement admissible à travailler au Canada dans les lieux précisés ci-dessus et, s’il y a lieu, détenir un permis de travail ou d’études valide.

Nous pourrions vous demander de remplir une évaluation fondée sur les attributs et d’autres tests de compétences (comme la simulation, la programmation, la maîtrise du français, MS Office). Notre objectif pour le processus de demande est d’en apprendre davantage sur vous et sur tout ce que vous avez à offrir, et de vous donner l’occasion d’en apprendre davantage sur nous.

Lieu de travail

ON-81 Bay Street-Virtual

​

​ Type d’emploi

Permanent

Heures de travail hebdomadaires

37.5

Compétences

Conception d'infrastructure, Exigences techniques, Gestion des infrastructures (GI), Leadership, Mise en place des infrastructures, Pensée analytique, Prise de décision

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