Customer Service Supervisor

6 months ago

Burnaby, Canada Wesco Full time

As a Customer Service Supervisor, you will supervise a staff of customer service representatives that respond to requests from customers by telephone, walk-ins and/or e-mail and manages the daily workload to ensure required service volume and quality levels are attained. You will train and coach staff in standard policies, procedures, and best practices. You will identify opportunities for operational improvements and implements solutions. 

Responsibilities:

Ensure standard processes and procedures for buying, PO completion, branch & supplier communication, and other areas impacting buying activities Monitor buying activity on a day-to-day basis to identify opportunities to improve working capital/service performance, training, and best-practice sharing; investigate and resolve why buying activities outside of system parameters are taking place Ensure process group is sourcing, editing, pricing and expediting within the company and contractual guidelines Review/distribute all incoming orders (spot buy/replenishment) providing sourcing guidance as needed Follow up in resolving all customer and supplier invoice/credit issues Drive performance objectives set forth in both the customer contract as well as the internal order process Review program performance metrics, margin analysis of his/her programs Participate in all customer/program performance calls Establish relationships with key supplier contacts needed to support process improvement Assists with customer audits and market baskets Work with Group Program and Site Managers to insure savings goals are being met Provides insight on any systems changes that need to occur based on customer demand or requirements Manage PTO and may contribute to performance appraisals of team and interviews and provides input on new team employees Develop, nurture, and grow a focused and motivated team of people with common goals and a strong sense of interdependence for success; ensures all team members are adequately trained following established SOP and SOX controls along with providing all the required training documentations for ISO Represent WESCO management to all internal and external constituencies of the company with a high degree of professionalism and a focus on continuous improvement, while exhibiting and providing the example to others of our shared values of integrity, customer interests first, mutual support, respect for individuals, creativity and diversity

Qualifications:

High School diploma of equivalent required; Bachelor's degree preferred 3 years experience in the customer service field 1 year lead or supervisory experience 3 years of purchasing MRO/Indirect materials experience 3 years of WIS order process, procedures as Buyer CSR/Sr. Buyer CSR Knowledge of purchasing and inventory concepts, practices, and procedures Knowledge of industry including suppliers, customers and competitors Knowledge of business performance measures Strong verbal and written communication skills Strong negotiation skills Strong problem solving skills Strong analytical skills Strong computer skills including purchasing and inventory management systems, programs and reports Ability to exercise judgement  Ability to assume leadership 

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.

#LI-ES1

  • Customer Service Supervisor

    4 months ago

    Burnaby, Canada Corporate Couriers Logistics Full time

    Customer Service Representative (CSR) Supervisor Job Title: Customer Service Representative (CSR) Supervisor Location: Hybrid (8335 Meadow Ave and remote) Reporting to: Director Customer Experience OBJECTIVES OF THE ROLE: TASKS AND RESPONSIBILITIES Provides daily direction and communication to CSR staff to answer calls on a timely basis and in an...

  • Customer Service Managing Supervisor

    6 months ago

    Burnaby, Canada Bang Bang Tang Consulting Service Ltd. Full time

    Work Term: Permanent - Work Language: English - Hours: 35 to 40 hours per week - Education: College/CEGEP - Experience: 7 months to less than 1 year - or equivalent experience **Tasks**: - Manage staff and assign duties - Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales -...

  • Spv 15r

    3 months ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- SPV 15R - Supervisor, Lower Mainland- Position Classification- Supervisor R15- Union- GEU- Work Options- Location- Burnaby, BC V3J 1N3 CA Multiple Locations, BC CA (Primary) Port Coquitlam, BC V3C 4W6 CA Vancouver, BC V6B 0N8 CA - Salary Range- $59,015.56 - $66,905.48 annually- Close Date- 10/15/2024- Job Type- Regular Full Time- Temporary End...

  • Customer Service Manager

    2 months ago

    Burnaby, Canada Stormtech Full time

    Family-owned and operated since 1977, Stormtech Performance Apparel is one of the fastest-growing suppliers in the promotional product industry, with four distribution centers shipping to 40 countries worldwide. We are seeking a Customer Service Manager with a player/coach mentality to lead and mentor our team. We value teamwork, integrity, accountability,...

  • Customer Service Coordinator

    6 months ago

    Burnaby, Canada Canadian Linen and Uniform Service Corp Full time

    **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain...

  • Customer Service Coordinator

    6 months ago

    Burnaby, Canada Canadian Linen and Uniform Service Corp Full time

    **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that...

  • Customer Care Supervisor

    6 months ago

    Burnaby, Canada Sunbelt Rentals of Canada Full time

    Are you looking for an opportunity to be part of movie production? Sunbelt Rentals Film & TV, previously known as William F White International Inc., the largest movie equipment rental company, is looking for a Client Services Supervisor to join us. With offices across the country, Sunbelt Rentals Film & TV services productions of all sizes from coast to...

  • Customer Service Supervisor

    6 months ago

    Burnaby, Canada Wesco Full time

    **Responsibilities**: - Ensure standard processes and procedures for buying, PO completion, branch & supplier communication, and other areas impacting buying activities - Monitor buying activity on a day-to-day basis to identify opportunities to improve working capital/service performance, training, and best-practice sharing; investigate and resolve why...

  • Clk 15r

    2 months ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- CLK 15R - Office Services Supervisor- Position Classification- Clerk R15- Union- GEU- Work Options- Location- Burnaby, BC V3J 1N3 CA (Primary) - Salary Range- $59,015.56 - $64,905.48 per annum- Close Date- 10/31/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Public Safety & Sol General-...

  • Customer Service Fundraiser

    4 months ago

    Burnaby, Canada Prime Apex Acquisitions Full time

    _**Valid Canadian driver's licence (full licence class) needed.**_ **APPLY HERE TO START A CAREER! (Get promoted to Supervisor in 6-8 months!!!)** - Earn a great hourly wage, plus bonuses - Guaranteed 40 hours per week / Mon - Fri / 12:30pm - 9pm - Gain customer service experience and sales skills - Work with a welcoming group of people - Opportunity to be...

  • Customer Service Representative

    6 months ago

    Burnaby, Canada Sungiven Foods Full time

    Sungiven Foods Canada Inc. is a Specialty Neighbourhood Grocery with carefully selected private brand products. We pride ourselves as a provider of healthy daily meals. Our products are Natural, Less Processed and contains Fewer Additives for families who love cooking. We are currently looking for a Customer Service...

  • Customer Service Agent

    6 months ago

    Burnaby, Canada Fix Network Full time

    **Your career can go far at Fix Network !**: Fasten your seat belt,** Fix Network** is looking for a **Customer Service Agent** to join our team. As a **Customer Service Agent **you will be required to provide a high level of customer service to Fix Network clients at all times while striving to achieve business targets through superior telephone and...

  • Food Service Supervisor

    3 months ago

    Burnaby, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    Restaurant Supervisor RoleWe are seeking a skilled Restaurant Supervisor to oversee daily restaurant operations and ensure exceptional customer service at beBee Professionals in Burnaby, Canada.Key Responsibilities:Supervise and train restaurant staff to maintain high standards of customer service.Monitor food quality and presentation to meet company...

  • Food Service Supervisor

    3 months ago

    Burnaby, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    Restaurant Supervisor RoleWe are seeking a skilled Restaurant Supervisor to oversee daily restaurant operations and ensure exceptional customer service at beBee Professionals in Burnaby, Canada.Key Responsibilities:Supervise and train restaurant staff to maintain high standards of customer service.Monitor food quality and presentation to meet company...

  • Food Service Supervisor

    2 months ago

    Burnaby, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a Food Service Supervisor to oversee daily restaurant operations and ensure excellent service and a welcoming atmosphere for our guests.Key Responsibilities:Supervise restaurant staff and maintain high levels of customer service.Assist in training and onboarding new employees.Monitor food quality and presentation to meet standards.Handle...

  • Service Supervisor

    7 months ago

    Burnaby, Canada Cintas Full time

    **Requisition Number**: 154240 Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service...

  • Food Service Supervisor Role

    1 week ago

    Burnaby, British Columbia, Canada Royal Paan Full time

    Royal Paan is seeking a skilled Food Service Supervisor to oversee the daily operations of our food service team. As a key member of our team, you will be responsible for ensuring seamless service delivery and maintaining high standards of quality and customer satisfaction.Key ResponsibilitiesEstablish efficient methods to meet work schedules, guaranteeing...

  • Csr (Customer Service Representative)

    7 months ago

    Burnaby, Canada Kito Canada Inc Full time

    **Job Description - Customer Service Representative** **Reports to**:Customer Service Supervisor **Responsibilities**: - Accurately and efficiently process and prioritize customer orders. - Provide accurate quotes in a timely manner. - Achieve quality service by assessing and responding to customer needs, using sound judgment and flexibility when...

  • Order Entry

    6 months ago

    Burnaby, Canada Centura Tile Full time

    Centura Tile is hiring for an experienced customer service representative to fit into our order desk team. They will work under the direction of the order desk supervisor and operations manager to execute tasks and daily job functions. **Responsibilities**: - Answer customer inquiries and resolve issues in a timely and professional manner - Maintaining...

  • Customer Service Representative

    6 months ago

    Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT’s **Registrar’s Office** department is seeking a** regular, full time (1.0 **FTE**) Customer Service Representative.** This position is responsible for responding to customer inquiries and providing active customer service to BCIT’s full time, part time, distance education programs; courses; full time admissions; student records; and International...