Guest Experience Manager

3 weeks ago

Langley, Canada Otter Co-op Full time

Otter Co-op  is now hiring a Guest Experience Manager  at our Retail Centre  located in Langley, BC.

Who we are:

Otter Co-op is a diverse and growing organization, serving the Lower Mainland, Fraser Valley and BC Interior since 1922. With over 100 years in business and over 1000 in our team, we are proud to be a locally owned and community minded member of the neighbourhoods we live, work and play in. We operate three food and pharmacy stores (including one with a fashion and hardware department), thirty-one Angry Otter liquor stores, two feed mills, two bulk petroleum facilities, the Angry Otter Tap & Forno and Brewery in North Vancouver, the Highwayman Pub in Abbotsford, the Highwayman Pub in South Surrey and twenty-five gas station/convenience stores. To learn more about who we are and how you can help bring our brand to life, visit us at .

What you’ll do:

Reporting to the Food Store Manager, the Guest Experience Manager will assist with the overall operations of the Guest Service department to improve guest service, team performance management, program execution and company profitability. 

The specific responsibilities of the Guest Experience Manager include but are not limited to the following:

Provide assistance with paperwork, scheduling, and other supervisory tasks to support the Food Store Manager. Provide excellent service to guests in a courteous, efficient manner. Process orders in an efficient and accurate manner. Balance cash tills accurately on a daily basis. Follow opening and closing procedures.  To operate the cash register and other equipment as required. Provide excellent guest service and guest service resolution to guests in a courteous, efficient manner and within approved programs, policies and procedures. Contribute to the Team in living the Corporate Values of Integrity, Community and Excellence Perform other duties as assigned.

Why it matters:

Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.

Who you are:

You are looking for a career in Customer Service Management and: Must have a minimum 2-3 years experience managing/supervising others. Strong interpersonal, leadership and communication skills. Ability to handle multiple demands, work under pressure and meet deadlines. Strong guest service skills. Strong leadership skills. Motivation and ability to work in a busy work environment is required. Must be committed to a  SAFE  working environment Must be available 7 days a week to work between early mornings, afternoons and late evenings. This position is based at the Langley Retail Centre , though it may require on some occasions to travel and work at other locations as business needs arise.

What’s in it for you:

Competitive Wages Annual bonus program for all eligible team members For eligible positions: comprehensive benefits package and an employer matched pension plan Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases Co-op Membership with an annual dividend payment on qualified purchases Education Assistance Program Learning opportunities, to grow and develop and to foster a culture of teamwork and innovation

Otter Co-op is committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community and Excellence. We embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

All successful candidates will be required to undergo a background check.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.

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keywords: retail, sales, team leader, Supervisor, leadership, leading, coaching, reviews, performance management, sales goals, targets, margins, profits, recruitment, reports, departments, grocery, fresh, produce, deli, bakery, problem solving, customer satisfaction, customer service, organized, detail oriented, weekdays, weekends, evenings, mornings, afternoons, fast learner, fast paced, community, benefits, pension, extended health, dental

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