Driver Manager, Owner Operator Operations

1 month ago

Brampton, Canada Loblaw Companies Full time

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Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands employeurs du pays, celle associée à notre engagement à avoir un impact positif sur la vie de tous les Canadiens, viens offrir à nos collègues une gamme d'opportunités et d'expériences pour aider les Canadiens à Vivre Bien, Vivre Pleinement.

Chez Les Compagnies Loblaw Limitée, nous réussissons grâce à la collaboration, à l'engagement et nous plaçons la barre haute pour nous-mêmes et ceux qui nous entourent. Que vous débutiez votre carrière, que vous réintégriez le marché du travail ou que vous recherchiez un nouvel emploi, votre place est avec nous.

This role is accountable for the onboarding and management of Owner Operators. Through regular communication, you will be the primary point of contact for the fleet, ensuring all needs are met and drivers are managing efficiently.

What you'll do:

Evaluate, monitor, verify operations performance and corresponding reports and address issues in a proactive manner (i.e. performance management); 

Continuous strive for process improvement, through the implementation and standardization of processes. 

Develop and maintain communication with support teams, such as planning and cost validation 

Active involvement in centralized operations planning and initiatives. 

Monitor staffing requirements and infrastructure to meet the needs of the business, while working with support (HR) to ensure proper staffing levels are maintained. 

Manage performance of team to meet goals and objectives through daily/weekly communication upwards and downwards, providing updates as required and appropriate.

Ensure all staff have completed all required training.

Participate in facilitation of orientation and all associated documentation and preparation.

Meet with Manager to review team’s performance, discuss issues, seek direction on performance of team and/or individuals. 

Address driver issues, working to correct behaviour and ensure optimal customer service is met 

Ensure Validation of driver activity through debrief process, ensuring that activity and relevant information matches driver assignment, sign off on delays as required. 

Address customer concerns, coordinating with correct parties (e.g. scheduling, Human Resources) and advancing issues as needed. 

Work with warehouse operations to ensure coordination between departments while confirming transportation schedules are met. 

Communicate with retail customers on urgent issues as required. 

Manage and communicate forecast load counts. 

Ensure equipment and resource requirements are set up according to delivery scheduling and troubleshoot any gaps in coverage. Monitor weather and road conditions related to delivery schedules and service needs and react accordingly to provide proper communication and resolution to delivery issues. 

Primary contact for customer/retail issue resolution by phone, email or store visits, as required. 

Track and Investigate retail claims, assigning to responsible party 

Understand budged expenses for area of control and influence, staying current on expense performance year to date and period to date; report any overruns or savings upline. 

Provide manager with information required for period P&L reviews. 

Use transport systems (Samsara) to review output, resolve technical issues, run and review reports. 

Investigate any damage to equipment and lead the claims process where applicable; coordinate road service calls.

Follow up on compliance related activities, including regular activities/tasks, audit preparation and follow up in a timely manner (Food safety, Health and Safety, Environmental, LAR). 

Building and leading diverse teams that foster a workplace of inclusiveness and belonging


What you bring : 

College Education, preferably in Supply Chain Management an asset 

5-7 years of related work experience 

1-3 years of Supervisory/Management experience 

Excellent communication skills are required 

Must have strong leadership skills 

Must have the ability to multitask, make decisions and problem solve 

Strong organization skills required 

Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Nous concentrons notre attention sur les domaines où nous pouvons avoir le plus grand impact. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté.Nous recherchons constamment des moyens de faire preuve de leadership dans ces domaines importants. Nos valeurs ÊTRE – Engagement, Tient à coeur, Respect et Excellence – guident toutes nos prises de décision et prennent vie à travers notre culture bleue. Nous offrons à nos collègues des carrières progressives, une formation complète, de la flexibilité ainsi que les nombreux avantages compétitifs - voici quelques-unes des nombreuses raisons pour lesquelles nous sommes classés au palmarès des meilleurs employeurs du Canada, au palmarès des meilleurs employeurs pour la diversité au Canada, au palmarès des employeurs les plus verts au Canada et au palmarès des meilleurs employeurs pour les jeunes au Canada.

Si vous ne savez pas si votre expérience correspond à toutes les exigences ci-dessus, nous vous encourageons à postuler quand même. Nous recherchons des perspectives de candidatures variées, qui incluent des expériences diverses que nous pouvons ajouter à notre équipe.

Nous nous concentrons depuis longtemps sur la diversité, l'équité et l'inclusion, car nous savons que cela fera de notre entreprise un meilleur lieu de travail et de magasinage. Nous nous engageons à créer des environnements accessibles pour nos collègues, candidats et clients. Les demandes d'aménagement en raison d'un handicap (qui peut être visible ou pas, temporaire ou permanent) peuvent être faites à n'importe quel stade de la demande et de l'emploi. Nous encourageons les candidats à faire connaître leurs besoins en matière d'accommodation afin que nous puissions offrir des opportunités équitables.

Veuillez noter :
Les candidats âgés de 18 ans ou plus doivent effectuer une vérification des antécédents criminels. Les détails seront fournis lors du processus d’embauche.

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