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Driver Manager, Owner Operator Operations

3 months ago


Brampton, Ontario, Canada Loblaw Companies Full time

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

This role is accountable for the onboarding and management of Owner Operators. Through regular communication, you will be the primary point of contact for the fleet, ensuring all needs are met and drivers are managing efficiently.

What you'll do:

Evaluate, monitor, verify operations performance and corresponding reports and address issues in a proactive manner (i.e. performance management); Continuous strive for process improvement, through the implementation and standardization of processes. Develop and maintain communication with support teams, such as planning and cost validation Active involvement in centralized operations planning and initiatives. Monitor staffing requirements and infrastructure to meet the needs of the business, while working with support (HR) to ensure proper staffing levels are maintained. Manage performance of team to meet goals and objectives through daily/weekly communication upwards and downwards, providing updates as required and appropriate. Ensure all staff have completed all required training. Participate in facilitation of orientation and all associated documentation and preparation. Meet with Manager to review team's performance, discuss issues, seek direction on performance of team and/or individuals. Address driver issues, working to correct behaviour and ensure optimal customer service is met Ensure Validation of driver activity through debrief process, ensuring that activity and relevant information matches driver assignment, sign off on delays as required. Address customer concerns, coordinating with correct parties (e.g. scheduling, Human Resources) and advancing issues as needed. Work with warehouse operations to ensure coordination between departments while confirming transportation schedules are met. Communicate with retail customers on urgent issues as required. Manage and communicate forecast load counts. Ensure equipment and resource requirements are set up according to delivery scheduling and troubleshoot any gaps in coverage. Monitor weather and road conditions related to delivery schedules and service needs and react accordingly to provide proper communication and resolution to delivery issues. Primary contact for customer/retail issue resolution by phone, email or store visits, as required. Track and Investigate retail claims, assigning to responsible party Understand budged expenses for area of control and influence, staying current on expense performance year to date and period to date; report any overruns or savings upline. Provide manager with information required for period P&L reviews. Use transport systems (Samsara) to review output, resolve technical issues, run and review reports. Investigate any damage to equipment and lead the claims process where applicable; coordinate road service calls. Follow up on compliance related activities, including regular activities/tasks, audit preparation and follow up in a timely manner (Food safety, Health and Safety, Environmental, LAR). Building and leading diverse teams that foster a workplace of inclusiveness and belonging

What you bring :

College Education, preferably in Supply Chain Management an asset 5-7 years of related work experience 1-3 years of Supervisory/Management experience Excellent communication skills are required Must have strong leadership skills Must have the ability to multitask, make decisions and problem solve Strong organization skills required

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers & Canada's Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note :
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.