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Sightseeing Host, Banff

4 months ago

Banff, Canada Pursuit Collection Full time

What will be your daily

pursuit?

Our Sightseeing Hosts ensure that every guest who joins us on one of our full-day tours has the best possible experience. Our driver/host teams collaborate to anticipate guests’ needs and exceed their expectations, leaving guests with wonderful stories to share back home and memories they will cherish for a lifetime.

This seasonal position is posted as part of our recruitment for spring/summer 2024.

Compensation

The starting wage for this position is $17.00 per hour. 

What perks can you expect?

Work in a dynamic, culturally diverse team from around the globe  Work experience in an iconic, unforgettable, and inspiring location  Free access to Pursuit attractions for staff and family, send a friend at half the price Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences The chance to work in an inclusive culture and make life-long friends  Access to subsidized mental health and wellness resources Opportunities for career growth or future work at other Pursuit locations  Access to one of the world’s most beautiful and iconic National Parks 

What will you do in this job?

Working collaboratively with other members of our transportation team, as well as the teams at our attractions, to ensure smooth operations and uphold high standards of guest experience Maintaining open, effective communication and positive relationships with other teams through radio, phone and online communication Resolve guest experience issues including appropriate reporting and follow-up as required Maintain current and accurate knowledge of Pursuit attractions, events, and local knowledge Ensure personal safety, as well as that of our guests and team members, to the best of your ability Assist in various transportation duties including, but not limited to, direct ticket sales, luggage loading, guest loading, and guest meet and greets. Ability to read and understand a dispatch sheet with driver assignments and passenger manifests Escort guests throughout all off-board experiences, providing interpretive commentary and ensuring guest satisfaction On board commentary as required Facilitate the service of off-board refreshments to all guests Consistent completion of relevant reporting and feedback Ensuring work area remains clean, tidy, well stocked and communicating any needs Uphold the Pursuit core values Represent Pursuit professionally in all communications relating to clients/guests, suppliers, products, and co-workers Abiding by and applying all procedures and policies as laid out

What skills and experience do you need for this job?

Strong customer service skills and attention to detail Effective communication skills. Secondary language skills are an asset Proven ability or willingness to adapt effectively and efficiently, whilst actively participating in fast-paced, team environments Strong understanding of basic mathematical and literacy skills Time management skills and ability to prioritize and effectively multi-task as required Ability to effectively problem solve in a timely manner Proven ability to take initiative and anticipate needs An active interest in the Canadian Rockies Accountability with the ability to work independently, be self-motivated and self-regulated Experience interacting effectively with people of different backgrounds and generations Public speaking experience an asset Class 4 driver’s licence an asset First aid qualifications an asset Physical demands include constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs You will be required to spend at least one night per week in Jasper. Accommodation for the night in Jasper is provided.

What will your work environment be like?

Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun Independent. You’ll spend your days in and around our amazing properties.  Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.  Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

Closing

Equal Employment Opportunity Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team