Inside Sales Support
6 months ago
Scope of the position
Inside Sales Support is responsible for providing technical and administrative support to customers, branch Outside Sales and Counter Sales staff.
Duties and Responsibilities
* Support Outside Sales and Counter Sales staff in the growth of all HVAC-R products
*Provides technical support to both RSL staff and customers.
*Provide equipment selection and job quotes on refrigeration and/or HVAC equipment to assist the sales department in fulfilling customer requirements.
*Compare multiple supplier offerings to provide the best solution for the customer and RSL.
*Answers customer calls and provide information and solutions.
*Participate in staff and customer product training.
*Coordinate and schedule customer orders.
*Maintain records of sales, customer information and requests.
*Provide counter sales support when needed.
*Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
*Practices safe material handling techniques.
*Establish and maintain good working relationships with staff and customers.
*Participate in a call schedule for after-hours customer service.
*Perform other duties as assigned or as required.
Skills and Qualifications
*Possesses excellent customer service skills.
*Have extensive knowledge of supplier websites.
*Ability to do load calculations for HVAC-R systems.
*Must have or be able to obtain a valid Class 5 driver’s license.
*Demonstrates an understanding of effective selling methods.
*Possesses knowledge of HVAC-R systems and the ability to demonstrate and discuss with customers.
*Have a working knowledge and complete understanding on how to process orders, quotes, credits, and backorders on the RSL computer software.
*Understands basic inventory, warehousing and stocking procedures.
*Must be able to handle multiple tasks.
*Works easily with others in a high paced work environment.
*Demonstrates effective communication skills (verbal, written, and listening).
*Be energetic and self-motivated.
*Maintain a business-like manner at all times.
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