Solutions Engineer

3 weeks ago

Montreal, Canada Sama Full time

About the Job:

The Sama Solutions Team is enabling the future of ethical GenAI. We're looking for an enthusiastic, idealistic Technical Program Manager who loves to work on the cutting edge of technology, collaborate with clients, technical teams, internal operations teams and can guide the creation of solutions that have a business impact

You’ll collaborate with clients, sales, solutions and implementations engineering and operations teams to ensure our GenAI offerings crush client expectations. We're playing in a huge space with lots of technical complexities. We’d like a candidate who will blend experience with language (GenAI, LLMs, NLP) with client-facing skills, technical implementation skills and ability to partner with operations and delivery teams to make the project a success. 

This role will directly influence helping lift more people out of poverty by connecting them to digital work in the GenAI domain.

Key Responsibilities:

Be the cross-functional glue between Clients, Sales, Solutions Engineering, Delivery, Product and Design for GenAIProvide client feedback on technical topics around GenAI to Product to help shape the product roadmap. Architect and sometimes implement customization solutions for GenAI clientsCollaborate with Product Operations on experiments, early adoption and product releases. Deeply understand client technical needs regarding GenAI, RHLF, and data needsCollaborate with our Sales team to ensure client technical needs can be metCollaborate with our Solutions & Implementations Engineering team for implementation of solutionsCollaborate with our Delivery teams for best practices for GenAI annotation strategies and remove any bottlenecks they haveCollaborate with our Design team to build the best productsCollaborate with our Engineering teams to build scalable complex solutions

Minimum Qualifications:

Bachelor’s Degree in Computer Science, Engineering, Linguistics or a related field, or practical skills acquired through education and relevant projects or internships.Understanding of AI developmentPrior technical program management, solutions engineering or similar experience in a related field.

Preferred Qualifications and Attributes:

Eager to learn high-complexity GenAI concepts and communicate them to industry expertsPrevious experience in Linguistics Previous experience working on GenAI, LLM or NLP projectsPrevious experience working with annotation teams Deep understanding of AI development and GenAI developmentSelf-motivated with a positive attitude and a good sense of humour.Creative problem solver 

À propos du poste :

L'équipe de Solutions Sama habilite l'avenir de l'IA générative éthique. Nous recherchons un Gestionnaire de Programme Technique enthousiaste et idéaliste qui aime travailler à la fine pointe de la technologie, collaborer avec les clients, les équipes techniques, les équipes des opérations internes et peut guider la création de solutions ayant un impact.

Vous collaborerez avec les clients, les équipes de vente, de solutions et d'ingénierie de mise en œuvre ainsi que les équipes opérationnelles pour s’assurer que nos offres en IA générative surpassent les attentes des clients. Nous évoluons dans un vaste domaine avec de nombreuses complexités techniques. Nous aimerions un candidat qui alliera l'expérience de la langue (IA générative, modèles de langage à grande échelle, traitement du langage naturel) avec des compétences orientées client, des compétences de mise en œuvre technique et la capacité de s'associer avec les équipes opérationnelles et de livraison pour faire du projet un succès.

Ce rôle influencera directement l'amélioration de la vie des gens en les sortant de la pauvreté en les reliant au travail numérique dans le domaine de l'IA générative.

Responsabilités clés :

Être le lien interfonctionnel entre les clients, les ventes, l'ingénierie des solutions, la livraison, le produit et le design pour GenAI.Fournir des retours clients sur des sujets techniques concernant GenAI au département produit pour aider à façonner la feuille de route du produit.Concevoir et parfois mettre en œuvre des solutions personnalisées pour les clients de GenAI.Collaborer avec les opérations de produit sur des expériences, l'adoption précoce et les lancements de produits.Collaborer avec les équipes Produit et Opérations sur des expériences, l'adoption précoce et les lancements de produits.Comprendre profondément les besoins techniques des clients en matière de GenAI, de RHLF et de données.Collaborer avec notre équipe de vente pour garantir que les besoins techniques des clients puissent être satisfaits.Collaborer avec notre équipe d'ingénierie des solutions et de mise en œuvre pour la mise en place des solutions.Collaborer avec nos équipes de livraison pour les meilleures pratiques en matière de stratégies d'annotation GenAI et éliminer tout engorgementt qu'ils rencontrent.Collaborer avec notre équipe de design pour créer les meilleurs produits.Collaborer avec nos équipes d'ingénierie pour construire des solutions complexes évolutives.

Qualifications minimales :

Baccalauréat en informatique, ingénierie, linguistique ou dans un domaine connexe, ou compétences pratiques acquises par l'éducation et des projets ou stages pertinents.Compréhension du développement de l'IAqExpérience antérieure en gestion de programmes techniques, en ingénierie de solutions ou expérience similaire dans un domaine connexe.

Qualifications et attributs désirés :

Désire apprendre des concepts de l'IA générative de haute complexité et de les communiquer à des experts du secteur.Expérience antérieure en linguistique.Expérience antérieure sur des projets d'IA générative, de modèles de langage à grande échelle ou de traitement du langage naturel.Expérience antérieure de travail avec des équipes d'annotation.Compréhension approfondie du développement de l'IA et du développement de l'IA générative.Motivé, doté d'une attitude positive et d'un bon sens de l'humour.Créatif dans la résolution de problèmes.

About Sama

Sama provides high-quality training data that powers AI technology for Fortune 2000 companies such as Google, Walmart, Ford, Microsoft, and Marriott. We’re experts in data curation and data annotation for 2D and 3D image, video, and sensor data for machine learning algorithms.. Sama offers the highest quality SLAs in the industry, along with cutting-edge ML-assisted annotation tools, QA processes, and security and compliance standards. 

Founded in 2008 on the belief that “talent is equally distributed, but opportunity is not”, Sama is driven by the mission to expand opportunities for those who are underprivileged. As a certified B-corp, Sama has provided worker training programs to increase economic opportunity for more than 13,000 people from underserved communities. By connecting our customers with amazing talent in East Africa, we've impacted more than 59,000 workers and their dependents.

Today, our vision is to provide data scientists, ML engineers, and data operations teams with an indispensable, integrated platform for AI data preparation, labeling, and collection. 

For more information, visit .

More information can be found at:

Our Culture:

Sama is quite unique. We are a technology company with a social mission. People that thrive in a high-growth environment, love working on the bleeding edge of technology, and really care about having a positive impact on the world are a great fit for the Sama culture. Our core values are One Team, One Goal - Deliver. Period. - Trust & Transparency - Customer First - Humanity.

Our Benefits:

Sama is proud to offer competitive compensation corresponding to market data & level of experience. Sama also offers benefits packages based on country of employment, including but not limited to medical, dental, vision, and life insurance, holiday and vacation policies, professional development stipends and a paid sabbatical program. Our Talent Acquisition team would be happy to discuss our benefits packages with you in more detail during the interview process.

At Sama, we pride ourselves in being a diverse and equal opportunity employer.

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