Veterinary Reception, Client Care
1 month ago
Veterinary Reception, Client Care
Calgary, AB
Western Veterinary Specialist & Emergency Centre is currently welcoming a customer service focused Veterinary Reception, Client Care Specialist to join our clinic. This full-time rotation opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciate Additional responsibilities and qualities require for this role are;
Create a warm and welcoming environment for our patient and pet parents
Assisting veterinary staff with various tasks and treatments when required
Ability to answer a multiline phone system and track and book appointments effectively
Placing outbound calls to pet parents for follow-up and future appointment bookings
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
Scheduling appointments
Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
Strong organizational skills
General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you
A caring culture of Wellness and Appreciation
Competitive wages and benefits
RRSP matching
Annual uniform allowance
Exceptional career development: there is room to grow here
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
And extra perks like shopping discounts and cool wellness apps
Click “Apply Now”
Have a question? Email:
VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
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