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Veterinary Reception, Client Care, Harvest Hills Animal Hospital
4 months ago
Veterinary Reception, Client Care Coordinator
Location: Calgary, AB
Harvest Hills Animal Hospital is currently welcoming a full-time Client Care Specialist to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role you will help our clients and their pets feel welcomed and appreciated
Create a warm and welcoming environment for our patient and pet parents
Ability to answer a multiline phone system and track and book appointments effectively
Placing outbound calls to pet parents for follow-up and future appointment bookings
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
Scheduling appointments
Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
Previous customer service or front desk experience in hospitality is an asset
No experience with animals, no problem, so long as you love pets
About us:
Named the University of Calgary teaching hospital of 2022, we are looking to add a client service representative to our team. If you are passionate, inspiring, authentic and wants to work in a hospital who gives you the platform to do amazing things we are it
What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in
A caring culture of Wellness and Appreciation
RRSP Employer 5 % Match Program – saving for your future just got easier
Competitive wages and benefits
Annual uniform allowance
Exceptional career development: there is room to grow here
Employee Assistance Program
Referral Bonus Rewards
Opportunities to give back in your community through VCA initiatives
Generous personal pet care discounts
And extra perks like shopping discounts and cool wellness apps
Click “Apply Now”
VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.
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