Order Processor

Job Title: Order Processor

 About us

Dass Metal Products is a wholly owned Canadian family business which has been in the construction and development industry for over 30 years. J Dass built his business on hard work and his desire to provide “second to none” service to his customers. Dass began as a modest retail business and has now expanded into industrial and commercial development including hotels, banquet halls and residential high rise. To learn more, visit Dass.ca

 Job Summary

 As a Order Processor, you will provide customer, sales and operations support in a consistent, efficient and timely manner conducive to the company’s mission statement and objectives, ensuring the highest level of customer service is always achieved.

The Order Processor accurately processes purchases on a daily basis. This role is responsible for account activations and various other requests. Acting as the primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities of the Global Sales Team. Manage regular and ad hoc projects, gathering information from multiple departments in the company.

 Purpose
To provide administrative assistance to Management, and support daily activities of Customer Service, Sales, and Operations via direct interaction, phone, and email, along with the companies CRM and other business systems.

 Order Processor Job Responsibilities:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

• Speaking - Talking to others to convey information effectively

• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

• Service Orientation - Actively looking for ways to help people

• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

• Coordination - Adjusting actions in relation to others' actions.

• Persuasion - Persuading others to change their minds or behavior.

• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

• Mathematics - Using mathematics to solve problems.

• Negotiation - Bringing others together and trying to reconcile differences.

• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Time Management - Managing one's own time and the time of others.

• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

 Qualifications & Required Experience

• 2-3 years’ experience (preferred) in order processing, customer service or related experience

• 3+ years of experience in order management in metal or related industry

• High level of computer literacy

• Excellent verbal and written communication skills

• Must be customer-retention focused

• Detail oriented with excellent organizational and interpersonal skills

• Ability to adapt quickly in a fast paced environment

• Must be able to effectively prioritize, multi-task and work well as part of a team

• Previous experience with Salesforce or NetSuite is a plus

• Ability to analysis problems of a moderate difficulty and manage and review data coming from variety of factors

• Use judgment within defined procedures to determine appropriate action.

• Can-do attitude and positive approach to solving problems

• Excellent verbal and written communication skills

• Professional and pleasant style in dealing with customers and sales team

• Effective problem mitigation and resolution skills

• Excellent time management skills to follow through on open items

• In-depth knowledge of Salesforce or a similar CRM

• Knowledge and proficiency working with Microsoft Office

• Ability to work with a global team, respecting different cultures from all regions

Education, Experience, and Licensing Requirements:

• High school diploma or equivalent; college degree preferred

• University/college degree is an asset

• Familiarity with office software and phone systems a plus

• Minimum 2 years’ experience in Customer Service, call Centre environment an asset

• Previous years’ experience, especially in particular industry, preferred

• Proven customer support experience

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiar with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multitask, prioritize and manage time effectively

 Candidates will be subject to standard employment background check

 Job Types: Full-time, Permanent

Schedule:

• Day shift

• Monday to Friday – 9 am to 5 pm

• Some weekends