Claims Manager, Auto PD

4 weeks ago


Montreal, Canada CAA Club Group Full time

Position Details

What You Will Do

 Manage a team of Unit Managers; hiring, performance management and day to day support of team.

Provide direction, development and coaching to the Unit Managers  Comply with all operational policies, procedures, controls and performance standards Prepare reports to management to reflect loss development, potential/actual financial exposure coverage issues and claim and recovery strategies Ensure compliance with all regulatory and customer service standards. Works with management in executing claims corporate strategies, creating performance targets & Goals that compliment those strategies.  Analyzing reports and creating action plans to ensure targets and goals are being achieved. Responds to customer concerns and complaints in an effective and timely manner when escalated,  Collaborate with stakeholders to develop and communicate best practices, conduct process assessment and identify areas for efficiency gains. Some travel will be required.


Who You Are 

University degree preferred combine with 5 years of experience, CIP designation (asset), or industry experience as an equivalent Valid AMF license is required(Quebec) , 5a and 5b A minimum of 5-10 years of handling complex claims in auto, commercial and housing. Relevant claims experience, inclusive of technical and coverage issues, management / resolution. Working knowledge of Insurance Act and other legislation governing property and liability insurance claims. Proven record of Leadership skills, including coaching, counseling and mentoring skills Bilingual ( French-English) spoken and written Interpersonal skills and team player Great communication skills as well as the abilities to adapt to the audience   Can work on several projects simultaneously Use of claim operating systems Working knowledge of Microsoft Office Suite. 

What's in it for you

Competitive total compensation and benefits package Annual shared success program based on performance  Annual merit increases based on performance  Registered Retirement Savings Plan with a matching contribution component  Complimentary CAA Membership 
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