Team Manager

1 month ago

Montreal, Canada Tiffany & Co. Full time

Overview

The Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed commercial target and elevate the Tiffany store experience. You will assume oversight for the store when the Director is not present. You will be dynamic, attentive and an inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service. 

As a Team Manager you will:

Effectively coach, guide and support the sales and/or operations of a Tiffany store to orchestrate the client experience that will lead to meeting and/or exceeding Commercial and profitability targets.  Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences and partners with the Store Director.  Be a dynamic and inspiring leader who embodies the LVMH Values. You will Cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do. Whist at the heart of it all knowing People make the difference.

Sales

Deepen the relationship with your clients to achieve or exceed sales targets, product category targets, and relevant KPIs.

Manage and motivate the team to consistently achieve or exceed store commercial targets Drive client development activities among individual team members to cultivate new and existing clients. Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.  Drive business through key product pillars and KPIs.

Service

Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:

Lead, model, and coach based on client feedback and elevate the Tiffany Experience. Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being always delivered. Optimize hospitality and store amenities to create unique experiences. Act on NPS performance and client feedback to improve customer service.

Talent

Attract, hire, and retain top talent to cultivate a climate of high performance. “People who like People”

Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance. Prioritize diversity, cultivate inclusive environments, and foster growth  Encourage an entrepreneurial spirit  Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.  Leverage and utilize training and development offerings to effectively support growth and development to drive performance.

Operational Excellence

Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.

Ensure exceptional operational support to drive sales and service. Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices Ensure compliance with all internal control procedures.

Experience

Required 

Fluently bilingual in French and English Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality). Proven track record in sales generation, managing the achievement of commercial results. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays. Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market. Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system. Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.). Must have authorization to work in the United States or in the country where the position is based.

Desired:

A college/university degree.

  • Team Manager Processing

    3 weeks ago

    Montreal, Canada Fidelity Investments Full time

    Description Who We Are At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace...

  • Team Manager

    3 weeks ago

    Montreal, Canada TIFFANY & CO Full time

    As a Team Manager you will: Effectively coach, guide and support the sales and/or operations of a Tiffany store to orchestrate the client experience that will lead to meeting and/or exceeding Commercial and profitability targets. Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver...

  • Team Manager

    3 weeks ago

    Montreal, Canada TIFFANY & CO Full time

    As a Team Manager you will: Effectively coach, guide and support the sales and/or operations of a Tiffany store to orchestrate the client experience that will lead to meeting and/or exceeding Commercial and profitability targets. Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver...

  • Team Manager

    3 weeks ago

    Montreal, Canada TIFFANY & CO Full time

    As a Team Manager you will: Effectively coach, guide and support the sales and/or operations of a Tiffany store to orchestrate the client experience that will lead to meeting and/or exceeding Commercial and profitability targets. Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver...

  • Manager and Team Lead--Bilingual

    3 weeks ago

    Montreal, Canada First National Full time

    We are hiring   a Bilingual Manager and Team Lead, Quality Assurance! Reporting To: Directorr, Quality Assurance Full-Time/Part- Time: Contract - 18 months Posting Date: February 21, 2024 Closing Date: March 6, 2024 Hours of Work: 8:30 – 5:00 Grade: Office Location: Montreal Great location! Steps away from the main public...

  • Manager and Team Lead--Bilingual

    2 weeks ago

    Montreal, Canada First National Full time

    We are hiring   a Bilingual Manager and Team Lead, Quality Assurance! Reporting To: Directorr, Quality Assurance Full-Time/Part- Time: Contract - 18 months Posting Date: February 21, 2024 Closing Date: March 6, 2024 Hours of Work: 8:30 – 5:00 Grade: Office Location: Montreal Great location! Steps away from the main public...

  • Manager and Team Lead-Bilingual

    3 weeks ago

    Montreal, Canada First National Financial Full time

    We are hiring a Bilingual Manager and Team Lead, Quality Assurance! Reporting To: Directorr, Quality Assurance Full-Time/Part- Time: Contract - 18 months Posting Date: May 22, 2024 Closing Date: Hours of Work: 8:30 a.m. – 5:00 p.m. Grade: Office Location: 16.6 Montreal Great location! Steps away from the main public transit station What we...

  • Manager and Team Lead-Bilingual

    3 weeks ago

    Montreal, Canada First National Financial Full time

    We are hiring a Bilingual Manager and Team Lead, Quality Assurance! Reporting To: Directorr, Quality Assurance Full-Time/Part- Time: Contract - 18 months Posting Date: May 22, 2024 Closing Date: Hours of Work: 8:30 a.m. – 5:00 p.m. Grade: Office Location: 16.6 Montreal Great location! Steps away from the main public transit station What we...

  • Manager and Team Lead-Bilingual

    3 weeks ago

    Montreal, Canada First National Financial Full time

    We are hiring a Bilingual Manager and Team Lead, Quality Assurance! Reporting To: Directorr, Quality Assurance Full-Time/Part- Time: Contract - 18 months Posting Date: May 22, 2024 Closing Date: Hours of Work: 8:30 a.m. – 5:00 p.m. Grade: Office Location: 16.6 Montreal Great location! Steps away from the main public transit station What we...

  • Manager and Team Lead-Bilingual

    16 hours ago

    Montreal, Canada First National Financial Full time

    We are hiring a Bilingual Manager and Team Lead, Quality Assurance! Reporting To: Directorr, Quality Assurance Full-Time/Part- Time: Contract - 18 months Posting Date: Closing Date: Hours of Work: 8:30 a.m. – 5:00 p.m. Grade: Office Location: 16.6 Montreal Great location! Steps away from the main public transit station What we offer: ...

  • Manager and Team Lead--Bilingual

    16 hours ago

    Montreal, Canada First National Financial LP Full time

    Posted Monday, June 10, 2024 at 4:00 AM | Expires Tuesday, June 25, 2024 at 3:59 AM We are hiring a Bilingual Manager and Team Lead, Quality Assurance! Reporting To: Directorr, Quality Assurance Full-Time/Part- Time: Contract - 18 months Posting Date: Closing Date: Hours of Work: 8:30 a.m. – 5:00 p.m. Grade: Office Location: 16.6 Montreal ...

  • Manager and Team Lead-Bilingual

    13 hours ago

    Montreal, Canada First National Financial Full time

    We are hiring a Bilingual Manager and Team Lead, Quality Assurance! Reporting To: Directorr, Quality Assurance Full-Time/Part- Time: Contract - 18 months Posting Date: Closing Date: Hours of Work: 8:30 a.m. – 5:00 p.m. Grade: Office Location: 16.6 Montreal Great location! Steps away from the main public transit station What we offer: ...

  • Manager and Team Lead--Bilingual

    13 hours ago

    Montreal, Canada First National Financial LP Full time

    Posted Monday, June 10, 2024 at 4:00 AM | Expires Tuesday, June 25, 2024 at 3:59 AM We are hiring a Bilingual Manager and Team Lead, Quality Assurance! Reporting To: Directorr, Quality Assurance Full-Time/Part- Time: Contract - 18 months Posting Date: Closing Date: Hours of Work: 8:30 a.m. – 5:00 p.m. Grade: Office Location: 16.6 Montreal ...

  • Change Management Team Member

    2 days ago

    Montreal, Canada Caspian One Full time

    Client: Leading Financial Company Location: Montreal, QC Work Arrangement: Hybrid (3 days in office per week) Contract Length: 1-year + extension Pay-rate: Up to $100.00 per hour (7.5-hour day) + GST/QST About the Role: Join a dynamic Team as a Change Management Team Member . This role focuses on providing centralized oversight and delivery of change...

  • Change Management Team Member

    3 days ago

    Montreal, Canada Caspian One Full time

    Client: Leading Financial CompanyLocation: Montreal, QCWork Arrangement: Hybrid (3 days in office per week)Contract Length: 1-year + extensionPay-rate: Up to $100.00 per hour (7.5-hour day) + GST/QSTAbout the Role:Join a dynamic Team as a Change Management Team Member. This role focuses on providing centralized oversight and delivery of change management...

  • Change Management Team Member

    3 days ago

    Montreal, Canada Caspian One Full time

    Client: Leading Financial CompanyLocation: Montreal, QCWork Arrangement: Hybrid (3 days in office per week)Contract Length: 1-year + extensionPay-rate: Up to $100.00 per hour (7.5-hour day) + GST/QSTAbout the Role:Join a dynamic Team as a Change Management Team Member. This role focuses on providing centralized oversight and delivery of change management...

  • Team Manager

    2 weeks ago

    Montreal, Canada Tiffany & Co. Full time

    Overview The Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed commercial target and elevate the Tiffany store experience. You will assume oversight for the store when the Director is not present. You will be dynamic, attentive and an inspiring leader who...

  • Manager, Account Executive Team

    5 days ago

    Montreal, Canada MaintainX, Inc. Full time

    MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonalds,...

  • Manager, Account Executive Team

    5 days ago

    Montreal, Canada MaintainX, Inc. Full time

    MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonalds,...

  • Operation Manager, Therapy Team

    2 months ago

    Montreal, Canada Dialogue Full time

    What you’ll be doing :  Team Leadership: Provide strategic leadership to the Therapy Team of +80 mental health practitioners across Canada, and fostering a positive and collaborative work environment. Operational Oversight: Develop and implement operational policies and procedures to ensure the efficient delivery of therapy services. ...